PCR360 CustomerCenter Basics Guide Created by: Anthony Injic cq8448@wayne.edu 11/6/18 PCR360 CustomerCenter Basics Guide

PCR User Guide Please visit PCR360 for the first time then complete an access request This allows the system to automatically set up your user profile Website: HTTPS://PCR360.WAYNE.EDU Default user access is “Guest” Restricted to homepage until access request is completed https://tech.wayne.edu/forms/telephone Once access is granted Billing view will be accessible (For only selected Funds, Orgs and Indexes) Created by: Anthony Injic cq8448@wayne.edu 11/6/18

Main Page Navigation To see your detailed bill select “Billing” and select “View Bill” Created by: Anthony Injic cq8448@wayne.edu 11/6/18

Bill Example Drop down to change billing range or index Option to download as a PDF or CSV Summary section by Charge Type Summary section by index Created by: Anthony Injic cq8448@wayne.edu 11/6/18 *Note any section with an arrow can be clicked for a more detailed dropdown

Specific Index Selection or All By default all available assigned indexes will be available but you can select a specific one to only see that index’s specific charges Created by: Anthony Injic cq8448@wayne.edu 11/6/18

Bill Charges Summary Example of summary information available Example of more detailed VOIP charges Created by: Anthony Injic cq8448@wayne.edu 11/6/18

Specific Phones Only one index selected Charges are detailed by phone number (Click on any number for even more detail ex: next slide) Created by: Anthony Injic cq8448@wayne.edu 11/6/18

Phone Details Specific phone number detail Call details grouped by Call Type with detail for every call made/received Created by: Anthony Injic cq8448@wayne.edu 11/6/18

Help Contacts Primary contact is through one of the telephone request forms: https://tech.wayne.edu/forms/telephone Telephone General Inquiry Conference Phone Line General Inquiry Report an Issue Feature change Online Bill Access Request Project Estimate Remove Service Request Reset Voicemail Security Code Report Spam Calls Name Change and Voicemail Reset Emergency Billing Contact: Pollyanna Talison (ad0164@wayne.edu) Sr. Accounting Assistant Created by: Anthony Injic cq8448@wayne.edu 11/6/18