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Employee Engagement Through Leadership: The Power of Respect

CULTURE

What is culture? “Culture is the tacit social order of an organization: Cultural norms define what is encouraged, discouraged, accepted, or rejected within a group. When properly aligned with personal values, drives, and needs, culture can unleash tremendous amounts of energy toward a shared purpose and foster an organization’s capacity to thrive.”

What is culture? Culture is the tacit social order of an organization.

What does culture do? When properly aligned with personal values, drives, and needs, culture can unleash tremendous amounts of energy toward a shared purpose and foster an organization’s capacity to thrive.

Employee wellbeing shapes workplace cultures 16% increase in employees who feel a sense of purpose in their jobs 24% increase in the sense of opportunity for development and growth at the organization 22% increase in people doing great work 19% increase in employees’ perception of their leaders 24% increase in employees’ perception of senior leadership 16% increase in overall employee engagement 18% increase in workplace satisfaction

WHAT DO EMPLOYEES VALUE MOST?

What do employees value most? Recognition and appreciation Communication Useful feedback Learning opportunities Opportunities for growth Opportunities for development Respect

Employees value RESPECT Respect was valued even more than the following: Recognition and appreciation Communicating and inspiring vision Providing useful feedback Opportunities for learning, growth, and development

What do residents value most? Dignity and respect Nursing care Individual needs Response to problems Communication

What do residents value most? Dignity and Respect Nursing Care Individual Needs Response to Problems Communication

The definition of Respect Being polite or civil to those we meet or with whom we interact. Our feelings toward those who merit respect through honorable living. We admire their commitment or standards.

Q: Respect from your supervisor “She seemed like she was just doing her job to cover her butt. I don’t think she listened to her employees at all. I told her concerns about my safety and the residents’ safety and she brushed them off. I think if I had more training it would have been better.” (Satisfaction score 1) “I had a couple of different supervisors there. Julie was just a rude person to everyone, and the main person, Jane, was super condescending.” (Satisfaction score 2)

Q: Respect from your supervisor “She was mainly rude, and she snapped at us a lot.” (Satisfaction score 2) “It’s in the middle. I’m not sure on how to rate that. It’s all about the money.” (Satisfaction score NS)

Poll Results from 20,000 employees who felt respected by their leaders: 56% better health and well-being 89% greater enjoyment and satisfaction 92% greater focus and prioritization 26% more meaning and significance 55% more engagement

LEADING WITH RESPECT & CIVILITY.

5 areas that lead to higher respect and civility Acknowledging people’s contributions Listening better Respecting others’ time Making people feel valued Declare yourself

RESPECT BETWEEN YOU & YOUR COLLEAGUES.

Effects of increased respect between you and your colleagues.

DECLARE YOURSELF

“Declare Myself” Explain exactly how you intend to lead, what you value, your thoughts on your industry, and your work and communication style. This method will remove the mystery from working relationships and increase transparency and accountability.

“Declare Myself” The practice should also be reciprocal. At a subsequent meeting, always invite the other person to share their own personal philosophy, beliefs, and work style. The practice shows employees that working relationships are important and worthy of time and energy—and that mutual understanding is valued in the work environment.

CASE STUDY

Questions to think about What are your initial perceptions of this employee? How would you use this feedback to improve your employee engagement and culture?

SEE PEOPLE AS PEOPLE

The nurse who was late 3 times

Janis the single mother

REFLECTION & SELF AWARENESS

Reflection and self awareness The most useful reflection involves the conscious consideration and analysis of beliefs and actions for the purpose of learning. Reflection gives the brain an opportunity to pause amidst the chaos, untangle and sort through observations and experiences, consider multiple possible interpretations, and create meaning. This meaning becomes learning, which can then inform future mindsets and actions. For leaders, this “meaning making” is crucial to their ongoing growth and development.

Reflection Research by Giada Di Stefano, Francesca Gino, Gary Pisano, and Bradley Staats in call centers demonstrated that employees who spent 15 minutes at the end of the day reflecting about lessons learned performed 23% better after 10 days than those who did not reflect.

Reflection questions What are you avoiding? How are you helping your colleagues achieve their goals? How are you not helping or even hindering their progress? How might you be contributing to your least enjoyable relationship at work? How could you have been more effective in a recent meeting? Am I being a person others can respect? Am I performing at my peak capacity?

SURVEY RESULTS

One of the most sincere forms of respect is actually listening to what another has to say. Bryant H. McGill

Respect for ourselves guides our morals, respect for others guides our manners. Laurence Sterne

The bond that links your true family is not one of blood, but of respect and joy in each other's life. Richard Bach

A person's a person, no matter how small. Dr. Seuss

Thank you! Brady Carlsen 801-369-1590 mobile 801-716-4155 office brady@pinnacleqi.com www.pinnacleqi.com