Change Proposals Capture to Delivery December 2018

Pre- Capture XRN Closed XRN Closed Xoserve starts Capture Phase Change Proposal (CP) raised Change proposed at DSC Change Management Committee (ChMC) Change Approved Initial Review can be 10, 20 or 30 working days Sent for Initial Review Change Approved CP sent to Xoserve for initial processing and Xoserve Reference number (XRN) Change Rejected Review Responses Rejected XRN Closed XRN Closed

Capture XRN Closed CP handed to Xoserve project team for delivery The proposed Solution options go into Solution Option Assessment (SOA) Solution Review 10 working days Requirements statement created and approved by CP’s proposer Change Approved for Delivery Xoserve hold one or more capture sessions to define requirements One or more capture sessions to evolve solution options Requirements statement Responses Capture session Define requirements Capture session Solution Options Change Rejected SOA may be reviewed at DSG prior to sending out for Solution Review Solution options reviewed and evaluated at one or more DSG meetings* Requirements ratified with CP’s proposer and/or by DSC Delivery Sub Group (DSG)* Requirements ratified XRN Closed * May be presented/discussed at alternate groups e.g. PAC, UIG Workgroup

Delivery XRN Closed CP handed to Xoserve project team for delivery Closedown report approved at ChMC If issues identified in responses to Design Change Pack - return to ChMC for further decision making Evaluation Quotation Report (EQR) and/or Business Evaluation Report (BER) for funding sent to at DSC ChMC for approval IDR and implementation Design agreed Project Start up EQR if needed Design Change Pack consultation 10 working days Training / Awareness sessions Revisit Design Design issues EQR Approved BER Funding Approved BER Change Rejected Initiation and Design Design agreed Build, and Test XRN Closed Planning & Design clarifications may be sought at one or more DSG meetings Detailed Design Change added to Implementation plan and progress updates provided at ChMC and DSG

Change Initiative Entry E2E Change Process Stage Gate A Stage Gate B Stage Gate C Stage Gate D Stage Gate E Stage Gate F Customer Change Initiative Entry (Idea / MOD / CR / CP / ASR) Stage: Capture Start Up Planning and Design Delivery Implementation Realisation Phase: Start Up Initiation Design Build Test Training Implementation Closedown Tasks: Record change in Central Register Project Governance established Del. mechanism established Functional Reqs baselined Tech Specs System Testing Training Guides Execute Go-Live / Cutover Plan Conduct Delivery Lessons Learnt Confirm Customer Reqs / Consult Agree Delivery Scope (into Analysis/Design) Business Case (Del.) approved Non-Functional Reqs baselined Unit Testing Integration Testing Training Delivery Update Industry Documentation PIS Exit Criteria achieved Define possible Solution Options Target Delivery Timescales agreed Delivery Funding secured (e.g. BER) Detailed Design approved SP to Live UAT Communicate Imp Outcome Delivery Completion Docs approved Commence change Benefit Prioritisation Business Case (Design) approved Project Initiation Doc approved Cust. Impacts communicated Regression Testing Ops Handover Docs approved Handover to enduring operations complete HL Cost & Delivery Impact Assessment Initiation Funding secured (e.g. EQR) Detailed Delivery Plan baselined Test Scenarios / Cases defined Performance Testing Perform Privacy Impact Assessment Mobilise delivery mechanisms (e.g. SI) Environments / Data provisioned E2E Traceability finalised Penetration Testing Recommend preferred HL Solution Option Test Plan baselined Test Execution Schedules defined OAT HL Customer Impact communicated Implementation Approach defined Industry Assurance Confirm funding arrangements Change Impact Assessment Cutover Rehearsals Recommend Release Type (i.e ME, Minor, Major) Training Needs Analysis complete Create Implementation Plan LEGEND Capture Testing Requirements Training Approach defined PIS Approach and Exit Criteria defined Major Customer Visibility / Engagement Capture Training Requirements Training Plan(s) defined Delivery Go/No-Go Criteria achieved Minor Customer Visibility / Engagement * As presented at the Customer Day No Customer Visibility / Engagement