Machine Learning and AI: The Impact on Work Richard Culatta – Masie Center Mark Wagner – The Hartford Casper Moerk - Siemens Suzanne Mulder - Bloomberg © 2018 by The Hartford. Classification: Company Confidential. No part of this document may be reproduced, published or used without the permission of The Hartford. © 2018 by The Hartford. Classification: Company Confidential. No part of this document may be reproduced, published or used without the permission of The Hartford.

AI Anonymous Artificial Intelligence Computer systems perform tasks normally requiring human intelligence Machine Learning Algorithm or model that learns patterns in data and then predicts in new data. Deep Learning Subset of Machine Learning; mimics activity in the brain where thinking occurs © 2018 by The Hartford. Classification: Company Confidential. No part of this document may be reproduced, published or used without the permission of The Hartford. © 2018 by The Hartford. Classification: Company Confidential. No part of this document may be reproduced, published or used without the permission of The Hartford.

The Hartford - Workers Compensation Re-imagined YMQC2355 Nathan Bateman Male, 42 yrs. old TEDDY BEAR UPHOLSTERY INC Texas Headquarters California Jurisdiction Compensability Accepted Claim Status: Open (duration) Reassigned / Reopened: INJURED WORKER INSURED PROVIDER & TREATMENT Brain: Unrelated Elbow Contusion: Accepted Primary* 4/4/2014 Foot Contusion: Under Investigation © 2018 by The Hartford. Classification: Company Confidential. No part of this document may be reproduced, published or used without the permission of The Hartford. © 2018 by The Hartford. Classification: Company Confidential. No part of this document may be reproduced, published or used without the permission of The Hartford.

The Augmented Capabilities Empathy and Communication Creativity and Collaboration Critical Thinking/Problem Solving Technology Management and Maintenance Strategy Imagination and vision Physical Skills © 2018 by The Hartford. Classification: Company Confidential. No part of this document may be reproduced, published or used without the permission of The Hartford. © 2018 by The Hartford. Classification: Company Confidential. No part of this document may be reproduced, published or used without the permission of The Hartford.

https://youtu.be/QyLrAXeb7Yo © 2018 by The Hartford. Classification: Company Confidential. No part of this document may be reproduced, published or used without the permission of The Hartford. © 2018 by The Hartford. Classification: Company Confidential. No part of this document may be reproduced, published or used without the permission of The Hartford.

Preparing Employees for the Evolution of Work McKinsey projects that 14% of the population may need to switch occupations by 2030* due to these changes in technology. *Retraining and reskilling workers in the age of automation, published by the McKinsey Global Institute, January 2018 Preparing Employees for the Evolution of Work What is the role of Learning & Development? Help our leaders clarify the specific skills needed for evolving roles. (i.e. It’s not just ‘More Technical!’) 2. Create a strategy to upskill existing employees and Leaders. 3. Understand the implications of AI and Machine Learning, particularly as they apply to hiring and performance measurements. They have the potential to have both positive and negative impacts. © 2018 by The Hartford. Classification: Company Confidential. No part of this document may be reproduced, published or used without the permission of The Hartford.

Industry Definitions are Evolving * Data Science Standards Board, https://generalassemb.ly/credentials/data-science-standards/career-paths ‘Sexiest Job’ Ignites Talent Wars as Demand for Data Geeks Soars, Bloomberg News, May 28, 2018 © 2018 by The Hartford. Classification: Company Confidential. No part of this document may be reproduced, published or used without the permission of The Hartford. © 2018 by The Hartford. Classification: Company Confidential. No part of this document may be reproduced, published or used without the permission of The Hartford.

Data Analyst of the Past Data Analyst of the Future The evolving world of a DATA Analyst Data Analyst of the Past Data Analyst of the Future Responsibilities: Data Entry Data Gathering & Formatting Content Acquisition Quality Control Work item Management Follows established processes and incrementally improves them Responsibilities: Create data structures/models Utilize statistics to measure and explain data quality Analyzes large datasets to identify patterns and trends Analyze established processes and re-engineer them Collaborate with Engineering, Core Business, News and/or BI on processes and/or premium content Organize and analyze unstructured Content Tech Skills SQL, Python, Javascript, NLP, Machine Learning, QlikSense, Tableau, Data Modeling, Applied Statistics Tech Skills Excel, VBA © 2018 by The Hartford. Classification: Company Confidential. No part of this document may be reproduced, published or used without the permission of The Hartford.

© 2018 by The Hartford. Classification: Company Confidential © 2018 by The Hartford. Classification: Company Confidential. No part of this document may be reproduced, published or used without the permission of The Hartford. © 2018 by The Hartford. Classification: Company Confidential. No part of this document may be reproduced, published or used without the permission of The Hartford.