HUMAN RESOURCE MANAGEMENT CHAPTER 4 ADDITION HUMAN RESOURCE MANAGEMENT

Objectives The objectives of this chapter are to: provide students with a comprehensive review and understanding of essential human resources management concepts and techniques expose students to how the human resource management (HRM) functions are interrelated show students how the HRM functions help firms achieve their strategic goals assist students understand the role and responsibilities of HR managers in the firms

Learning Outcomes At the end of this chapter, students should be able to: explain what human resource management is and how its functions are interrelated describe the important elements and process of each of these functions discuss how these HR functions help in achieving firm’s strategic goal and objectives and why HRM is considered a firm’s strategic partner discuss the methods and techniques that should be used to solved human resources related problems explain the various employment laws in Malaysia and how it relates to HRM practices

HRM Functions

HR Planning Process

HR Planning Process (cont.) Forecasting personnel needs trend analysis ratio analysis computer forecasting goal setting and strategies planning

HR Planning Process (cont.)

Job Analysis

Job Analysis (cont.) Methods and sources of job analysis Uses of job analysis Recruitment and selection Training Compensation Performance appraisal

Recruitment and Selection Types and sources of recruitment Methods of recruitment Selection

Recruitment and Selection (cont.)

Training and Employee Development Employee orientation Training process Step 1 Needs assessment Step 2 Employees’ readiness for training Step 3 Plan training programme Step 4 Ensuring transfer of training Step 5 Selecting training methods and implementing the programme Step 6 Evaluating training programmes

Training and Employee Development (cont.) Formal education Assessment Job experience Interpersonal relationships

Compensation and Benefits Strategic HR function Used to achieve firms strategic goals Helps attract the best candidates Motivates employees to achieve productivity, improves employee satisfaction, helps retain and maintain existing high performers, and encourages employee loyalty

Performance Management Purpose of performance management Performance appraisal Who should conduct the appraisal? Immediate supervisors Peer appraisals Employee self-appraisals Committee appraisals Multisource appraisals

Performance Management (cont.) Performance appraisal methods Category rating methods Comparative methods Narrative methods Behavioural/objective methods Rater errors

Performance Management (cont.)

Performance Management (cont.)

Industrial Relations and Employment Laws Trade unions Trade disputes Negotiation Conciliation Arbitration Representations on dismissals Industrial actions Picketing Strike Lockout

Employment Laws Laws on work hours Rest days Holidays Annual leave Sick leave Maternity leave and allowance Employment of foreign workers Terminating the service of the employee

Employment Laws (cont.) Types of disciplinary actions Approaches to discipline administration Hot stove rule Progressive discipline Positive discipline Counselling Written documentation Final warning Discharge

Occupational Safety and Health Duties of employers and self-employed persons to their employees Safety policy and safety training Duties of employees Notification of accidents, dangerous occurrences, occupational poisoning and occupational diseases