Communicating with Employees
Interpersonal Communication in the Workplace What is it? Why is it important? What enables it?
Interpersonal Style Avoidance Aggressiveness Assertiveness
How Can I Be More Assertive? 1. Describe how you view the situation. Example: I noticed that you didn’t clock in on time three days this week. 2. Disclose your feelings. Example: I’m concerned that this may become a pattern. 3. Identify the effects. Example: When you are late, it disrupts the work flow in assembly. 4. Be silent and wait for a response. Make sure that your nonverbal cues are in alignment with your message.
Nonverbal Communication Paralanguage Bodily Movement and Facial Expression Bodily Appearance Space Time Touching Clothing and Other Artifacts
Effective Listening Listening Styles Listening Types Level One Level Two Level Three Listening Styles Active Empathetic Critical Listening Types
Descriptive Responses Effective Listening Verbal Tactics Ask Questions Avoid Silence Don’t Dominate Common Interests Descriptive Responses
Involved Facial Expressions Effective Listening Nonverbal Tactics Responsive Gestures Lean Forward Alert But Relaxed Open Body Position Involved Facial Expressions
Meeting Management Types of Meetings Informative Decision-Making Performance
Meeting Management Steps in Meeting Management Planning the meeting Conducting the meeting Following up after the meeting
Motivating Employees Needs Drives Goals
Motivation Through Networks Central Connectors Boundary Spanners Information Brokers Peripheral Specialists
Design a Communication Strategy Develop Tactics for Implementation Communicating Change Resistance Disruption of Social Relationships Threat to Roles Economic Loss Analyze the Context Design a Communication Strategy Develop Tactics for Implementation
Leading Change Leadership Delivery Culture Articulate and Work the Plan Be a Team Player Face Bad News Head On Delivery Be Honest and Open Cut to the Chase Adapt Your Message Culture Provide Incentives Overcome Resistance Accept Change as the Norm