Service Evaluation SWFDP, Pretoria, November 2013 © Crown copyright Met Office

Service Evaluation Discuss surveys and how you might carry them out Discuss what information you might want to gather? In groups Draw up 10 questions for a survey Consider how best you might conduct this survey Come back and present ideas © Crown copyright Met Office

Surveys – Methods Method Pros Cons On-line Quick & easy Relatively cheap Can’t select the demographic Low response rate Telephone Higher response rate You control who you phone Time consuming Relatively expensive Face to face © Crown copyright Met Office

Surveys - Resources External Survey Company Do It Yourself Expensive But experienced Seen as independent? Do It Yourself Cheaper (?) Takes time Most of us have limited experience Results may not be easily accepted outside © Crown copyright Met Office

What do we want to know? What information do we need to gather? What questions do we need to ask to gather that information? © Crown copyright Met Office

What do people think of our warning service? In groups Take 20-30 minutes to Draw up 10 key questions aimed at getting feedback on your warning service Consider the best way for you to conduct this survey Come back and present your ideas. © Crown copyright Met Office