ISO management systems In English, not ISO

Introductions

Your view of things

Business planning

Business planning–What do you do?

What’s ISO got to do with this?

Iso.org International Organization for Standardization Independent, non-governmental international organization with a membership of 163 national standards bodies Subject matter experts that “share knowledge and develop voluntary, consensus-based, market relevant International Standards that support innovation and provide solutions to global challenges”

ISO 9001 – quality business management System An overview in plain English

Business strategy

What are ISO Standards for? Not trying to tell you how to run the business Are proposing the core systems and processes needed Fundamental principles in all management system standards Risk-based approach Have a structured system that allows you to Plan – Do – Check - Act Done right they are a framework to empower you to Keep it working now Give a structure (shaped for & by you) to plan for change Deliver the continuous improvement you want Plan Determine your policy Plan for implementation Do Profile risks Organise for Implement the plan Check Measure performance Monitor Investigate deviations Act Review performance Make improvements

Operational control (quality, H&S, etc.) Two functions Administration Structure Administrative controls Policies & Objectives Planning Resource management Change control Information management Monitor & review performance Operational control (quality, H&S, etc.) Leadership How things are done Document Interactions Control The “handbook” for operations

Integration

HEALTH WARNING Make the system work for you, not the other way around The standards are NOT meant to be straightjackets constraining the business Neither is it paperwork for paperwork’s sake Don’t let anyone give you a document pack and “insert company name here”….

The top three standards

Quality management systems - ISO 9001

The core for all others…. Risk, and risk-management, philosophy Context of the Organisation Organisational Risks and Opportunities  Policy Objectives Management Commitment Detail key systems and processes and how they inter-act Key controls for critical systems and processes identified Documented information control management Internal Auditing/data gathering Corrective Action and “Non-Conforming Product” procedures Management Review and refinement of system Mechanism to ensure legal compliance (where it is product related or relates to commercial/statutory regulations that affect the organisation) Business strategy

The key elements - strategy Section 4 Context of the organisation (the first 3 are guidance/definitions) Why does it exist? Who are the stakeholders (“interested parties”)? What do they want from the organisation (“needs and expectations”)? What does it do (“scope”)? How does it do it (“system and processes”)?

The key elements - leadership Section 5 Leadership Commitment Ethos Resources Setting policies Communication Roles, responsibilities & authorities

The key elements - planning Section 6 Planning Risk-based approach Setting objectives across (& down) the organisation Objectives based on the results of the strategic work done in section (4) Planning to achieve the objectives Controlling change (where you can…)

The key elements - resources Section 7 Resources (“Support”) People Infrastructure Working environment Controlling the supply of resources Organisational knowledge The one person you can’t do without?....

The key elements - Operations Section 8 Operation Planning & Control of (quality below, HSE later) Market research – what does the market want? Design and development Controlling suppliers and contractors Control of production/service provision Delivery Quality control and defective product management

The key elements - Performance Section 9 Performance evaluation Key performance indicators Customer satisfaction Internal review (“Internal Audits”) Analysis and evaluation Management Review and actions

The key elements - improvement Section 10 Improvement Things that need fixing Things that can be done better Innovation/ideas for improvement

Environmental management ISO 14001:2015

Key points to note Administration elements common to ISO 9001 In addition Physical and logical boundaries (“Scope”) Environmental Policy Environmental Objectives Lifecycle approach to product and service design Include (& inform) suppliers & sub-contractors Legal compliance mechanism What laws apply & how you comply Environmental aspects and impacts assessment and register Establish the controls required to manage the Environmental Aspects Develop and implement an Environmental Improvement Programme

Occupational health & Safety management ISO 45001:2018

Key points to note Administration elements common to ISO 9001 In addition Physical & logical boundaries (“Scope”) Health and safety policy Objectives Legal compliance mechanism What laws apply & how you comply Health & safety hazards, analyse and assess risks Risk treatment plans Big focus on “worker participation and consultation” Emergency Management plans Investigate incidents and take remedial action

Senior management expectations

Senior management expectations

Senior management expectations

It does mean you

Any questions? Thank-you