Product Update January 2019

Engagement Platform 2018 in review

MEP – New 2018 Features Improved navigation - Quick Links (e.g. to Core, Wellness, HCE+ and EAP) Personalized data driven Advice (online, email and push/notifications) urging members to improve their health and wellness, join DM coaching programs, find cost and quality info, register for a webinar, etc. based on data from Personal Health Profile, Biometrics, Claims, HCE+ searches, and EAP service. Integrated “Learn More” videos about Advocacy, Medical Visit Checklists, and EAP+ Work/Life Expanded digital navigation to 3rd party benefit providers/vendors Summary and description of member’s HA Benefits

MEP – New 2018 Features Wellness and CCS: new nutritional content, search recipes based on personal requirements and develop meal plans Biometrics: Printed proof of Flu shot Platform supports over 100 languages with Google Translate Online scheduling with a Health Coach (Wellness) & Nurse Coach (CCS)

MEP – New 2018 Features

MEP – New 2018 Features

2018 MEP Statistics Stats Jan. 1, 2018 – Dec. 31, 2018 All Visits 2,258,136 Unique Users 962,713 Visits/User 2.35 Web vs. Mobile 83% Desktop 17% Mobile/Tablet Devices 67% iOs 33% Android Pageviews 21,276,404 Avg Pageviews (pv/all visits) 9.4

2018 Advice Statistics Jan 1 – Dec 31, 2018 40 million Advice generated that Advocates can coach on 3.1 million Advice generated for members who have registered 139K actions taken (clicked on an action from Advice) by Member or Agent 23% of Actions were taken by Member 77% of Actions were taken by Agent using the Agent Dashboard 1.9 million outbound emails or push notifications (started March 2018) 37% were for gaps in care and preventive screenings (claim and demographic) 45% were for EAP webinars 19% were for Wellness programs (HRA and Biometrics data) 95% of outbound communications were via email/5% push notifications 24% of members receiving non-webinar outbound communications logged in within 7 days  

Engagement Platform 2019 Roadmap

2019 MEP Roadmap Integrated Solutions Wellness Disease Management Improvements to navigation/design and increase levels of interactivity through tools, videos, and quizzes Develop new personalized Advice (email and push notifications) (Expert Medical Opinion, Musculoskeletal, Disability, Back Pain, Pre-diabetes, Custom, etc.) Incentives for Telemedicine and EAP activities (e.g. attending an educational Webinar) Integrated/guided health educational materials Wellness Updates to online Wellness Program including NCQA certification, improved navigation, member goals survey, guided programs, co-branding customizations, and on-demand client reporting. Disease Management Disease specific content and Smart Goals for members with conditions as part of Chronic Condition Support program.

2019 MEP Roadmap Pricing Transparency EAP Updates to pricing transparency tool, HCE+, to include new procedures and additional quality scores. EAP Mindfulness program (add on to EAP and Wellness) eCognitive Behavioral Therapy program (add on to EAP and Wellness) EAP: digital (text) counseling sessions (pilot)

2019 MEP Roadmap Enhanced Digital Hub Integration with Third Parties Data for proactive outreach (Advice) Data for incentive programs Deeper integration to third-party apps including API integration