Desktop Reference Guide End Users

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Presentation transcript:

Desktop Reference Guide End Users Employee Quick Reference for ServiceNow Company name Company name

Getting Started With ServiceNow Everything you need to know to get help Bookmark the ServiceNow link to gain quick access: Insert your instance URL Useful Terms to Know Knowledge = Database of self-service answers Catalog = I need to request something Support = Something is broken and I need help My Incidents/Request = Tickets already logged Log In: Use your email address and AD password Insert your log in screen shot & instructions

Your Homepage Knowledge Search All the services in one location Click Knowledge for answers to your question Insert your homepage Insert your knowledge base

Something Is Broken I Need Something Click Support to open an incident or case Click Catalog to view all available request items Insert your incident form Insert your catalog

Thank you Contact information goes here

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