Enter Customer Mobile Number Recording Announcements Customer Registration * During pilot, for simplicity we can have a single question in the follow up msg with Yes/No as answer Get PIN Valid Employee Yes Valid PIN Menu Customer Registration Announcement Follow Up * Service Acknowledgement Promotions follow up FX/LSP calls Yes Enter Customer Mobile Number CLID 2 No No Disconnect User confirms Mobile No? No No Yes User confirms ? Yes Ask for Pin code User confirms ? Ask for Village Code Yes No C No

Success Message and Customer Id played Customer Voice Pass phrase Registration System Calls Customer Disconnect Success Message and Customer Id played Failure / more than 3 Retries Welcome Message User confirms ? Yes Success Record Name of Customer Pass Phrase Input III Pass Phrase Input II Pass Phrase Input I No Failure/ until 3 Retries