Amadeus Central Ticketing Reissue/Exchange

Why it is necessary to Reissue/ Exchange ticket? If fare is higher If there is a change of airline If there is a class change (with a fare difference) If the airline does not permit revalidation If the airline has any changes fee If there is a change of routing or departure city

Scenario of Reissue/Exchange - Totally Unused Ticket - Partially Used Ticket No additional No additional with reissue fee Additional Tax(es) Additional Tax(es) with reissue fee Additional Fare – old tax(es) Additional Fare – old tax(es) with reissue fee Additional Tax(es) and Fare Additional Tax(es) and Fare with reissue fee

Which do you need to do before reissue? Read the fare note/rule for the old fare To do Fare display in the past date using (FQD) FQDBKKLON/ALH/D12MAR12/CV/R,01MAR12 FQD Transaction code BKKLON Origin, Destination /ALH Slash, specific carrier /D12MAR12 Slash, past date to depart /CV….. Slash, booking class /R,01MAR12 Slash, ticketing date

How to make informative pricing for past date fare (FQP) With stopover at all route FQPBKK/ALH/D12MAR/CVFRA/D14MARLHR/D20MARFRA/D22MARBKK/R,01MAR12 FQP Transaction code BKK City pair /ALH Slash, validating carrier /D12MAR Slash, travelling date /CV Slash, same booking class all route FRA /D14MAR LHR….. /R,01MAR12 Ticketing date

With no-stopover at connecting point FQPBKK/ALH/D12MAR/CVFRA/D12MARLHR-/D20MARFRA/D20MARBKK-/R,01MAR12 FQP Transaction code BKK City pair /ALH Slash, validating carrier /D12MAR Slash, travelling date /CV Slash, same booking class all sector FRA LHR -…… Hyphen after each city you would like to indicate as a stopover /R,01MAR12 Slash, ticketing date

Rule step FQN (follow by the fare line number) FQN5*SO,TF,SE,DA,FL,PE (Specific categories) The following conditions of the fare rule must be validated Number of stopovers/transfers (SO) Seasonality (including blackout dates) (SE) Day of week (DA) Flight application (FL) Transferable (TF) Penalty (PE)

Elements need to be updated before reissue Itinerary TST Fare Tax Total Fare basis Not valid After Fare Calculation Form of payment (FP) Commission (FM) Original issue (FO)

Re-issue Steps: Totally Unused 1. Create a new PNR/Change PNR with the new flights 2. Price the new fare 3. Exchange the ticket - TTK/EXCH 4. Update the TST - not valid after, TTK/VXX(DATE) - delete old tax, TTK/O - add all old tax, TTK/O - new/difference tax, TTK/X - total, TTK/T

Re-issue Steps (continue..) 5. Go back to the PNR and enter the old and the new form of payment - FPO/ old +/ new 6. Display Electronic Ticket Record 7. Enter the original document - FO*Lx ** x is line number of FA or FH element 8. Received from: RF agent name 9. Reissue the ticket with the passenger number - TTP/P__

For example 1: No ADC fare with Reissue fee Agent issued ticket BKK-x/FRA-LHR-x/FRA-BKK

A passenger prefers to change the travelling date To check fare note/rule for revalidation FQDBKKLON/ALH/D1AUG12/CV/R,28JUN12/IL

FQN1*PE

Flight application: FQN1*FL

To convert EUR into local currency use BSR from GDS enter: FQC120EUR

Compare the old fare and the new fare THB 39500 Old Taxes THB 14890YQ THB 700TS THB 1550RA THB 260DE THB 4055GB THB 1250UB New Fare THB 39500 New Taxes THB 14890YQ THB 700TS THB 1550RA THB 260DE THB 4055GB THB 1250UB No ADC Reissue Fee THB 4830DU (Tax code for LH reissue fee) Totally add THB 4830

1. Change PNR with the new flight

2. Price the new fare: FXP

Display TST: TQT/T3 New Fare New Taxes

3. Exchange the ticket:TTK/EXCH Fare changed to be reissued “R”

4. Update the TST FARE BASIS FROM AUTO PRICING NOT VALID BEFORE, NOT VALID AFTER SAME AS NEW FARE AUTO PRICING

To add re-issue fee: TTK/X4830DU/TTHB4830

5. Update form of payment: FPO/CASH+/CASH

6. To display E-ticket record: TWD/L8

7. To enter the original document: FO*L8 >FO220-5913021078E1BKK28JUN12/35303354/220-5913021078E1

8. Received from: RFSATHIEN

9. To reissue the ticket: TTP/P1

To retrieve PNR: RT2VJDRT New ETKT number

To display new E-ticket record:TWD/L8 E-Ticket status Total additional amount

To retrieve old E-ticket record: TWD/O* Old E-Ticket record changed to be “E”

For example 2: ADC fare and taxes without reissue fee Agent issued ticket : BKK-x/FRA-TXL-x/FRA-BKK

Passenger wants to change the routing to London on the same date To check fare note/rule for revalidation FQDBKKTXL/ALH/D1OCT12/CD/R,28JUN12/IL

To display fare rule: FQN1*PE

Compare the old fare and the new fare THB 125000 Taxes 14890YQ 700TS 1700OY 1285RD 775RA 440DE New Fare THB 135000 Taxes 14890YQ 700TS 8105GB 1250UB 1550RA 260DE Diff Fare THB 10000 Diff Taxes 0YQ 0TS 8105GB 1250UB 775RA 0DE Reissue Fee No reissue fee Totally add THB 20130 (10000+8105+1250+775)

1. Change PNR with the new flight

2. Price the new fare: FXP

Display TST: TQT/T3 New Fare New Taxes

3. Exchange the ticket: TTK/EXCH Fare changed to be reissued “R”

4. Update the TST Update Taxes Delete all taxes first: TTK/O

4. Update TST (continue) Add old taxes: TTK/O14890YQ/O700TS/O1700OY/O1285RD/O775RA/O440DE

4. Update TST (continue) Add diff taxes and fare: TTK/X8105GB/X1205UB/X775RA/TTHB20130

4. Update TST (continue) Input Not Valid After: TTK/VXX02OCT

5. Update form of payment: FPO/CASH+/CASH

6. To display E-ticket record: TWD/L8

7. To enter the original document: FO*L8 >FO220-5913021086E1BKK28JUN12/35303354/220-5913021086E1

8. Received from: RFSATHIEN

9. To reissue the ticket: TTP/P1

To retrieve PNR: RT2ZEULH New ETKT number

To display new E-ticket record:TWD/L8 E-Ticket status Total additional amount

To retrieve old E-ticket record: TWD/O* Old E-Ticket record changed to be “E”

For more information contact Amadeus Training 02-2079090 press 3 Or Enter: GGAMATHT12 for search course Amadeus Reissue Ticket To reserve a seat for training send an e-mail to us alc@thaiamadeus.com

GGAMATHT12

To download our training documents visit website www.tg1a.com Click on tab Training then Training library

Questions Answers

Thank you for your attention.