Give them choice. Using e-learning for formal development programs and just in time learning. Karen Sheean LEARNING 2018

Developing the world’s most productive and admired workforces Most comprehensive catalog (>20,000 courses) from the world’s leading publishers. Multiple languages, formats, mobile friendly, all in one place. Developing the world’s most productive and admired workforces Quality matters. Courses are reviewed using quality standards for suitability and compatibility. User ratings for courses are easy to find. Seamless integration with any LMS. Easily find, purchase, administer, sync courses with your learning and other HR systems. Expert curation and easy courses updates. We curate so you don’t have to. New or updated courses are easy to sync with your library.

Agenda Who is Holiday? Why do adult learners crave choice? Meeting their needs Learning platform Building effective programs Q&A Karen Sheean Chief People Officer Holiday Retirement karen.sheean@holidaytouch.com

Holiday Retirement We are in the business of helping older people live better.

Who is Holiday? Largest Independent Living company in the US 262 Communities 43 States 30,800 Residents 9,000 Associates

Why do adult learners crave choice?

Adult learners have a lot to juggle Work Children Parents Social obligations Health Pets Hobbies

Providing learning choices is critical Self directed Peer relationships Personal experience Voluntary High expectations Environment Work Home Anywhere Devices Work computer Home computer Tablet Smartphone

Meeting the needs of our learners

Our learners need General company onboarding OSHA courses Culture Systems OSHA courses Respect in the workplace Communication Diversity Ongoing learning based on company initiatives and current role Ongoing development for next role Holiday developed OpenSesame Mix

Our learners want Engaging courses Flexible schedule Mobile devices Rewards More

Our learning platform

Holiday University

Holiday University

Holiday University

Holiday University

Building effective programs

Program choices marketed as a benefit Onboarding Role specific Compliance Culture Development Management track Community team lead Development a ’la carte Professional Personal Just in Time Safety Conflict management Systems Live webinars

One of our most successful development programs Career path for all hourly associates Official certification Online self-study in Holiday U 6 hours On the job experience with manager 10 hours Community Team Lead Program est. 2017

Additional 195 actively pursuing certification CTL Results 615 certified Community Team Leads Additional 195 actively pursuing certification

Every day our team members can make the choice to learn.

What questions can I answer for you? Q&A What questions can I answer for you?

Thank you! Keep learning. Karen Sheean Karen.sheean@holidaytouch.com