Survey customers with Microsoft Forms

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Presentation transcript:

Survey customers with Microsoft Forms Find out what your customers think Customer Feedback Help us decide what to do for our upcoming team event Back Computer Mobile Create a survey to share in Microsoft Forms 1. Add a logo and title – select the picture icon and upload an image, just type to add a title. 2. Questions Enter a description Responses Survey

Customize your form Choose questions types and branching Question types Choice Text Rating Date Ranking Likert 1.Question Option 1 Option 2 2.Question Enter your answer 3.Question 4.Question Please input date in format of M/d/yyyy 5.Question Option 3 Option 4 Option 5 Statement 1 Statement 2 6.Question Choice Text Rating Date Ranking Likert Add dependencies between questions with branching. Choose … > Branching. Share Branching Settings

Collect responses Send and collect responses Preview on mobile to see how your customers will view the form Collect responses Choose Anyone with the link can respond to send the survey to customers or other people outside of your business. Make sure you include questions to gather their information (name, company, contact info) if you need to follow up. Send and collect responses Anyone with the link can respond Anyone with the link can respond Only people in my organization can respond How to send it? You can choose: a link a QR code embed on a web page

View and analyze results View summary or detail results in the form Questions 24 Responses Customer feedback 24 03:32 Active Responses Average time to complete Status View results Open in Excel You can also export to Excel to really analyze the data. A B C D 1 Start time Completion time Email Name 2 2/1/18 1:12 PM 2/1/18 1:32 PM JasonFabian@contoso.com Jason Fabian 3 2/1/18 1:18 PM 2/1/18 2:56 PM ByronThames@contoso.com Byron Thames 4 2/1/18 1:19 PM 2/1/18 4:19 PM RogelioSalerno@contoso.com Rogelio Salerno 5 2/1/18 1:33 PM 2/1/18 1:45 PM AbigailMcDonald@contoso.com Abigail McDonald 6 2/1/18 1:34 PM 2/1/18 5:06 PM ShariNixon@contoso.com Shari Nixon For more information, visit aka.ms/CreateForm

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