State Administration Reform in Bulgaria 05 – 06 February 2007 Brussels State Administration Reform in Bulgaria Ministry of State Administration and Administrative Reform, Republic of Bulgaria

With our Face to the People Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Our Vision Effective, modern and transparent administration, able to meet the high expectations of the Bulgarian citizens, the business and the EU for good services and high professional ethics. Competent and well-motivated civil servants. Ministry of State Administration and Administrative Reform, Republic of Bulgaria

The State Administration in Bulgaria – Key Facts and Figures Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Administrative Structures Accountable to the NP Territorial structures State Institutions Judiciary System National Parliament Presidency Ombudsman Administrative Structures Accountable to the NP Council of Ministers State Agencies Ministries State Commissions Local Administrations Regional Administrations Territorial structures Executive Agencies Executive power Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Administrative Structures (1) Administrative structures as of 31/12/2005 Central administration – 226 Regional administrations – 28 Local administrations – 264 Administrations of districts within large cities – 35 Total: 553 Source: MSAAR, Annual Report on the State of Administration, 2005 Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Administrative Structures (2) Central administration – 226 Administration of the Council of Ministers (CoM) Ministries – 17 Structures under the CoM – 21 Structures under ministers – 181 State institutions, established with a law – 6 Source: MSAAR, Annual Report on the State of Administration, 2005 Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Structure of the Administration Minister Inspectorate Political Cabinet Security officer Internal audit unit Secretary General General Administration Specialised Administration Directorate Directorate Directorate Directorate Directorate General Directorate Territorial Unit Department Department Department Department Territorial Unit Unit Unit Unit Unit Territorial Unit Territorial Unit Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Legislative Framework and Strategic Documents (1) Legal Acts Administrative Procedure Code Law on Administration Law on Civil Servants Law on Local Self-Governance and the Local Administration Law on Ombudsman Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Legislative Framework and Strategic Documents (2) White Paper Setting out Achievements and Challenges for the State Administration of Bulgaria in the EU Strategy for Modernisation of the State Administration – from accession to integration 2003-2006 Strategy for Training the State Administration Employees Strategy for HR Management in the State Administration Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Legislative Improvements (1) Amendments to the Law on Administration Distinction between the political and administrative levels of the SA Strengthening the role of inspectorates Clear definition of policy making Clear regulation for avoidance of conflicts of interest Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Legislative Improvements (2) Amendments to the Law on Civil Servants (LCS) Clear distinction between political and career appointments Greater transparency and publicity through improved competitive recruitment procedures Mobility principle Centralised recruitment procedure for junior experts Category “high-level officials” Increased budget funds for training – up to 2% of the civil servants’ pay-roll budget Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Classification of the Employees in the State Administration Civil servants Employees on labour contract Managerial level Expert level Secretary General State expert Chief specialist Director General Chief expert Senior specialist Director Senior expert Junior specialist Head of Department Junior expert Technical assistant Head of Unit Supporting staff Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Number of the employees in the SA Total number of the employees in the SA – 92, 837 Central Administrations – 66, 662 Regional Administration – 1, 221 Local Administration – 23, 023 Administrations of districts within large cities – 1, 931 Source: MSAAR, Annual Report on the State of Administration, 2005 Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Mobility of the Civil Servants Permanent mobility Temporary mobility Reappointment in the same administration Number of employees transferred using the mobility principle by the end of 2006 – 61 civil servants Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Performance Appraisal of the Employees in the SA (1) Unified system since January 2003 Annual assessment of each employee Assessing manager and Controlling manager Stages of performance: Preparation and co-ordination of working plan Intermediate meeting – review and corrections Concluding meeting and assessment Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Performance Appraisal of the Employees in the SA (2) Main goals Assessing the level of professional qualification of the employees and its conformity with the requirements Effective management of the implementation Fair remuneration of the employees Determination of the needs of development for each employee and improvement of his professional competence Fair and transparent procedures for professional and career development Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Priorities and activities of the Ministry of State Administration and Administrative reform Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Main Priorities Modernisation and organisational development of the state administration (SA) Training and human resources development Development of the e-government Administrative regulation and services Transparency and integrity in the SA Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Modernisation and Organisational Development of the Administration Optimisation of the administrative structures Avoiding overlapping structures and functions Merging structures, where appropriate Achieving a not necessarily larger, but better organised, effective and politically neutral administration Improving the coordination within the administration Optimisation from the beginning of 2006, number of employees Optimisation, % -5,306 -3.4 Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Administrative Register (1) Project for development of a new web-based Administrative Register Free access to the database for citizens and business organisations The Administrative Register will integrate: The Register of the administrative structures The Register of the civil servants Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Administrative Register (2) Information about: The administrative structures and their management bodies The regulatory regimes The administrative services The vacancies in the SA The announcements for the competitive procedures in the SA The Committees and the Councils under the executive power Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Training and Human Resources Improving the staff qualification through high quality and timely training Compulsory recruitment competitions Career promotion based on professional skills and performance assessment Attracting well educated, competent, ethical and motivated people Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Training (1) Career and professional development Public administration, Management, Anticorruption Finance, Accounting, Public procurement Good administrative services, Communication skills Structure and policies of the EU Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Training (2) Language training English – a total number of 12,000 till the end of the year French – a total number of 500 till the end of the year Other EU and non-EU languages – German, Spanish, Italian, Chinese IT training A total number of 21,000 till the end of the year, including 1,000 magistrates Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Qualifications in Public Administration Three modules Public administration management Organisation of the administrative activity and processes EU administrative practice Six leading Bulgarian universities Number of employees (from the central and regional administrations) – 700 Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Administration and Young People Centralised competition for junior experts Internship programmes in the SA Forum “Careers – Good career, good life” Project “Overcoming the discrepancies between the education system and the needs of the public sector” Career promotion Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Centralised Recruitment Procedure for Junior Experts On-line competition for qualified young people (twice per year) Main fields covered in the tests: functioning of the SA, EU integration, law, economics, foreign languages, IT skills, etc. List of successful candidates for future vacancies in the SA Equal opportunities, transparency, publicity, lower costs, efficiency Ministry of State Administration and Administrative Reform, Republic of Bulgaria

The Bulgarian Dream Programme National programme for professional orientation and realisation “The Bulgarian Dream” (since 2001) Supporting Bulgaria’s young people in the beginning of their professional career Summer internships in the SA all over the country Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Forum “Careers – Good Career, Good Life” Annually in university cities (Sofia, Varna, Plovdiv, Veliko Tarnovo, Ruse, Blagoevgrad) Each year in a new university city Possibility for meetings between employers, students and recent graduates Companies/employers discover their new employees Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Improving the Quality of Services Provided to Citizens and Businesses Promotion of the one-stop shop principle Outsourcing of administrative activities and services Public-private partnerships (PPP) Introducing quality management systems Better regulation Better services at the border crossing points Ministry of State Administration and Administrative Reform, Republic of Bulgaria

One-stop shop principle Source: MSAAR, Self-assessment system Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Source: MSAAR, Self-assessment system, March 2006 Client Charters Source: MSAAR, Self-assessment system, March 2006 Ministry of State Administration and Administrative Reform, Republic of Bulgaria

e-Government Law on e-Trade Law on e-Governance Bulgarian national framework for interoperability Technical equipment for the SA Development of Centralised e-Government integration system and Pilot integration system of e-Region Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Transparency and Integrity in the SA Increasing the public trust in institutions and the rule of law Citizens- and business-oriented SA Programme for transparency for the SA and the high-level officials Public sector ethics Code of conduct for the employees in the SA Code of ethics for high-level officials Standards for administrative ethics Enhanced cooperation with NGOs, businesses and media Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Anti-corruption Training for the SA Employees Self-training via CD (20,000 copies) for the SA employees 46,000 employees trained since September 2006 120,000 tests passed Project “Countering corruption through training the SA employees” Strengthening the administrative capacity of the Inspectorate for the SA Directorate, MSAAR Trainings on preventing and countering corruption Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Some Results in Figures (1) For the period April – November 2006 Over 180 inspections made on the law enforcement related to the civil service and civil servants Standards for Administrative Ethics elaborated 600 posters for all administrative structures 100,000 leaflets for all the SA employees Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Some Results in Figures (2) Personification of the SA employees responsibility by introduction of badges – in Bulgarian and English Boxes for opinions, assessments and recommendations in 205 administrations Specialized section for on-line signals on the Internet sites of 84 administrations Hot line opened in 142 administrations Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Researches Research among the employees in the SA December 2005 – January 2006 Central, regional and local administrations – 922 employees Level of motivation, stability, IT skills and foreign languages, training, technical equipment and internet access, coordination, performance assessment, etc. Customer satisfaction from the administrative services August 2006 - November 2006 Citizens and business – 1, 301 customers Self-assessment of the SA employees – central, regional and local administrations Access to information and services, performance assessment, quality of the services, transparency, administrative reform, etc. Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Future Activities Trainings Foreign languages and IT skills Client services Communication skills Courses for raising the qualification of the SA employees Certifying the IT skills Amendments to the LCS, related to the EU membership Temporary mobility to the EU institutions Project on career development – selection, assessment and pay-roll system HRM software Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Improving the system for career development Fields for improvement Recruitment Evaluation/ assessment Mobility Career development Pay-roll system Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Recruitment and career development project Main goals Rising transparency in the recruitment procedure Optimisation of the competition procedure Introduction of efficient external control Increased motivation through wider opportunities for internal selection for promotion in position Ministry of State Administration and Administrative Reform, Republic of Bulgaria

HRM Software Main coverage Personnel Qualifications Competitions and applicants Absence (sick-leaves, full-pay leaves) Evaluation/Assessment Structures and positions Verifications Nomenclature Administration Ministry of State Administration and Administrative Reform, Republic of Bulgaria

Thank you for your attention. Marieta Todorova Marieta. Todorova@mdaar Thank you for your attention! Marieta Todorova Marieta.Todorova@mdaar.government.bg www.mdaar.government.bg Ministry of State Administration and Administrative Reform, Republic of Bulgaria