ASSESSING THE CAUSES OF STRESS THE STRESS MANAGEMENT SOCIETY Presented by Neil Shah

WHY IS WELLBEING IMPORTANT? WHY DOES IT NEED TO BE ON THE AGENDA? TABLE DISCUSSION WHY ARE WE HERE TODAY? WHY IS WELLBEING IMPORTANT? WHY DOES IT NEED TO BE ON THE AGENDA?

WHAT ARE THE BARRIERS TO ACHIEVING OUR WELLBEING STRATEGIES? TABLE DISCUSSION WHAT ARE THE BARRIERS TO ACHIEVING OUR WELLBEING STRATEGIES? IF TIME AND MONEY WERE NO OBJECT, HOW WOULD WE OVERCOME THOSE BARRIERS?

WHAT IS THE DEFINITION OF STRESS? TABLE DISCUSSION WHAT IS THE DEFINITION OF STRESS?

OUR APPROACH TO STRESS The Bridge Analogy WHAT CAN BE DONE? ALLEVIATE THE LOAD What will happen if we continue to add more and more load to the bridge? It will bend, creak, buckle and show signs of being under stress. Eventually it will collapse. To prevent the collapse you have two choices, either alleviate the load or reinforce the bridge. Stress is when the DEMAND made on an individual EXCEEDS their capacity or the resources they have to cope with the demand. CREAK BUCKLE BEND WHAT CAN BE DONE? REINFORCE THE BRIDGE

“WE HAVE A PROBLEM WITH STRESS” TABLE DISCUSSION “WE HAVE A PROBLEM WITH STRESS” … HOW DO YOU KNOW?

1 2 3 4 STRESS IN ORGANISATIONS INCREASED ABSENTEEISM LEVELS FRICTION BETWEEN COLLEAGUES 3 WORK NOT BEING COMPLETED TO A HIGH STANDARD WORK RELATED STRESS DEVELOPS BECAUSE A PERSON IS UNABLE TO COPE WITH THE DEMANDS AND HIGH EXPECTATIONS WITHIN THE WORKPLACE 4

OUR 3-STEP WELLBEING STRATEGY

THE DATA: YEAR ONE, TWO AND THREE

OUR WELLBEING APPROACH Managers Managing Stress Excelling Under Pressure for Staff BSRR Re-assessment Focus Groups STAGE 1 STAGE 2 STAGE 3 STAGE 4 STAGE 5 STAGE 6 STAGE 7 STAGE 8 Business Stress Risk Review (BSRR) Diagnostic/Audit Senior Managers Managing Stress HR Training Individual Action Plans

WHAT IS A BSRR? IT’S STAGE ONE OF THE JOURNEY OUR BUSINESS STRESS RISK REVIEW AIMS TO: Help organisations take action and minimise the affects of poor wellbeing on business performance and outcomes Identify the causes of stress amongst employees Understand how stress is affecting an organisation THE STRESS MANAGEMENT SOCIETY ASSESS A BUSINESS WITH: 35 QUESTIONS WHICH MEASURE AGAINST THE HSE’s MANAGEMENT STANDARDS ON AN ORGANISATIONAL LEVEL ANALYSIS OF INTERNAL BUSINESS DATA - ABSENCE RATES, STAFF TURNOVER, EAP USAGE etc. ASSESSMENT OF EMPLOYEE’S PERSONAL MENTAL WELLBEING OPEN FORMAT QUESTIONS - PROVIDING EMPLOYEES WITH A VOICE, WHILST ENSURING ANONYMITY MEASUREMENT OF PRESENTEEISM IN THE WORKPLACE

ONLINE SURVEY – FULLY TAILORED

EXAMPLE DATA RESULTS SHEETS

ONS PERSONAL WELLBEING SCALE Since 2011, ONS have asked four personal wellbeing questions to adults aged 16 and over in the UK, to better understand how they feel about their lives since yesterday. Overall, how satisfied are you with your life nowadays? Overall, to what extent do you feel the things you do in your life are worthwhile? Overall, how happy did you feel yesterday? Overall, how anxious did you feel yesterday? People are asked to give their answers on a scale of 0 to 10, where 0 is “not at all” and 10 is “completely”. The stats from the office of national statistics represent the national average in the UK; this information was collected in 2016. Life Satisfaction, Worthwhile & Happiness Scores Anxiety Scores Label Response on an 11 Point Scale Very High 9-10 Very Low 0-1 High 7-8 Low 2-3 Medium 3-4 4-5 0-2 6-10 ONS Personal Wellbeing Scale UK National Averages for 2016 Question Score Life Satisfaction 7.7 Feeling Worthwhile 7.9 Happiness Yesterday 7.5 Anxiety Yesterday 2.9

PERSONAL WELLBEING SHORT WARWICK & EDINBURGH MENTAL WELLBEING SCALE (SWEMWBS) The survey includes the short Warwick-Edinburgh mental wellbeing scale (SWEMWBS), which looks at an individual’s emotions, quality of interpersonal relationships and psychological functioning over the past two weeks. The scale ranges from 7 points (lowest level of mental wellbeing) to 35 points (highest level of mental wellbeing)   ACCORDING TO THE NHS EDINBURGH, MOST PEOPLE HAVE A SCORE BETWEEN 25 AND 26. IN LINE WITH NHS’ USAGE, THE WARWICK-EDINBURGH MENTAL WELLBEING SCALE HAS BEEN DIVIDED INTO FIVE LEVELS OF MENTAL WELLBEING. 7 QUESTIONS ON PERSONAL MENTAL WELLBEING (SHORT WARWICK & EDINBURGH MENTAL WELLBEING SCALE) During the last two weeks: I’ve been feeling optimistic about the future I’ve been feeling useful I’ve been feeling relaxed I’ve been dealing with problems well I’ve been thinking clearly I’ve been feeling close to other people I’ve been able to make up my own mind about things Level of Mental Wellbeing Score (out of 35) Excellent 29+ Good 27-28 Average 25-26 Below Average 22-24 Poor 7-21

INDIVIDUAL WELLBEING Individual Report Summary of individual answers Advice and signposting to existing support resources

CREATING A CULTURE OF WELLBEING Our 7Es Framework

COST OF WORKPLACE STRESS: CASE STUDY ANONYMISED COMPANY Lost Time Injury Frequency (LTIF) Anything over 1 even per million hours was to result in an investigation or dismissal of the person in charge Over the last 3 years they had an LTIF of only 0.62 for Safety However, when it came to Mental Health the LTIF was a massive 25.4 (41 times the safety figure) Direct costs = £370, 000 Indirect costs = £925, 000 33 people had also left the business due to LTIF issues directly attributable to stress and mental health Total loss = £2,000,000

WHAT ARE YOU GOING TO TAKE AWAY FROM THIS? ACTION PLAN WHAT ARE YOU GOING TO TAKE AWAY FROM THIS? WRITE DOWN 3 POINTS THAT YOU CAN TAKE ACTION AGAINST

” TESTIMONALS a word from our clients Thank you very much for putting together and running an excellent session, especially at such short notice. Initial feedback has been very positive. Have already seen a few people putting in to practice some of the techniques you showed us when the computer system crashed first thing this morning! The Stress Management Society carried out a Business Stress Risk Review for us in 2013. Their service is impeccable. They are clearly knowledgeable, super efficient and they make all possible efforts to provide a top customer service. We were absolutely delighted with their service and would highly recommend them. AISHA ASWANI, ETHICAL TRADING MANAGER TESTIMONALS ” SANJA TAYLOR, HR MANAGER a word from our clients I can honestly tell you that it is cost effective because delegates do walk away with skills and techniques to manage stress more efficiently. The feedback we have received has been excellent. We chose The Stress Management Society because they are a well-recognised and have a fantastic reputation. They took the time to understand the business and my requirements and adapted the sessions to suit the timescales that I had. I would definitely recommend The Stress Management Society and look forward to working with them in the future. JULIE HARDY, HR MANAGER ZOYA SEARS, LEARN AND DEVELOPMENT LEAD

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