Car Hire Data and Industry Insights David Humphrey, PhD ACACSO May 9, 2013

Today’s Presentation Focus on October 2012 CHDX File Primarily August 2012 Activity Count and Summary of Detailed Records

Account Type: Car Hire (010) Total Value by Percentage Record Count Loaded Miles Empty Total Value ($) Time Appurt. Penalty Current 6.1M 1.7B 1.2B 233.9M 68 27 5 1st Adjustment 135K 33.9M 29.4M 4.2M 56 43 1 Prior 177K 86.6M 73.4M 3.5M 19 79 2 Percent Reported by Class 1 83 97 96 87 80 98 100 89

Account Type: Special (400) Total Value by Percentage Record Count Loaded Miles Empty Total Value ($) Time Appurt. Penalty Reclaim 225K 9.7M 6.6M 12.9M 91 7 2 Supp. Reclaim Counter Reclaim 5K 116K 392K 96 1 Percent Reported by Class 1 17 31 95 94 83 80

Account Type: Loading Point Reclaims (222) Total Value by Percentage Record Count Loaded Miles Empty Total Value ($) Time Appurt. Penalty Reclaim 103K 8.2M 67 33 Supp. Reclaim 0.1K 2K 62 38 Counter Reclaim 4K 3.8M 256K 79 21 Percent Reported by Class 1 86 89 100 98

Account Type: Held Short Reclaims (224) Total Value by Percentage Record Count Loaded Miles Empty Total Value ($) Time Appurt. Penalty Reclaim 63K 0.1K 7.2M 69 31 Supp. Reclaim 0.3K 9K 61 39 Counter Reclaim 6K 141K 409K 83 16 Percent Reported by Class 1 91 100 94 96

Account Type: Bilateral (425) Total Value by Percentage Record Count Loaded Miles Empty Total Value ($) Time Appurt. Penalty Reclaim 35K 106K 112K 1.3M 86 1 2 Supp. Reclaim Counter Reclaim 0.1K 5K 4K 76 9 15 Percent Reported by Class 1 8 72 13 100

Account Type: Car Hire Misc. (024) Total Value by Percentage Record Count Loaded Miles Empty Total Value ($) Time Appurt. Penalty Current 0.6K 0.8K 68K 76 1st Adjustment 0.1K 113K Prior 8K 395K Percent Reported by Class 1 89 24 50 100

Total Value by Percentage Percent Reported by Class 1 Account Type: Rule 4 (040) Total Value by Percentage Record Count Loaded Miles Empty Total Value ($) Time Appurt. Penalty Current 8K 41K 1.4M 1.1M 90 9 1 1st Adjustment   Prior 0.1K 24K 15K 74 26 Percent Reported by Class 1 76 97 96 87 64

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