Training OS652 HRM Fisher Oct. 7, 2004

Agenda In class writing Review training cycle Discuss manager’s role in training Presentation

In class writing Describe one reason why an organization might want to grow its own human capital (i.e., invest in training). Describe one reason why an organization might want to “buy” human capital (i.e., hire employees who are already skilled).

Purpose of Training Ultimate goal – increased productivity and organizational effectiveness Range of training outcomes Affective (attitudes, motivation) Behavioral (skills, processes) Cognitive (knowledge, cognitive strategies)

Training cycle Assess needs Design and develop training Organizational, task, and employee levels Also have mandated training (e.g., OSHA) Design and develop training Deliver training Evaluate effectiveness of training Update training program

Training methods Common methods include Face to face (classroom) Technology mediated Self-study (books, web) On-the-job training Adventure learning Evaluate appropriateness of methods for the intended learning outcomes Practice Fidelity

E-learning ASTD 2003 State of the Industry report: 15-29% of all training conducted (varies across org type) Web-based training gives learners more control, can save time Appropriate for different types of jobs Research shows people are not always good at leveraging control Other drawbacks? Blended learning: using aspects of e-learning and face to face instruction Becoming popular in MBA programs

Training Evaluation Can evaluate the training or the trainees Reactions Immediate learning Job performance Organizational results When assessing learning, may require testing Need to ensure tests are valid ROI can be difficult to assess, but is important

Transfer of Training Key role of supervisor in the training system Maintenance Maintaining knowledge or skills over time Generalization Applying knowledge or skills to slightly different situations Transfer is more likely when trainees have Opportunity to perform Workplace support Refresher training Culture that supports training/updating is also useful

Outsourcing Training What are the advantages of outsourcing training? Disadvantages? Which steps in the training cycle are best to outsource? Why? Is it more appropriate to outsource different types of training?

For next class Topic: New Employee Orientation Read “The Whirlwind of a New Job” Will have a guest speaker from GM Massena Class to be held at the Outdoor Lodge