Billing Systems: Convergence, Interface, Expectations, Challenge & TechM Presence

Convergence: For a Customer For the customer it may mean: Provide “One-Stop" shopping for buying communication services A single invoice A discount for total usage of communication services A single contact number for customer care New services: integrating networks for seamlessly integrated service www.prolearninghub.com

Convergence: For an Operator Across services/technologies, Across post-pay and prepay What operator needs? Investment or Tie ups, so MoU and settlement Need to have Provisioning and Activation system talking to multiple network elements What are positives for an operator? Support packaging and integration of multiple services Allow carrier to bundle products into one package Rate events based on cross-product discount schemes www.prolearninghub.com

Convergence: Services & Applications Voice Call Chat Call Multimedia Call Voice Mail (email, video mail, picture mail, voice mail) EMS NMS IM Messaging Browsing (Internet) Download (Content) Streaming (VoD) Push (LBS) Broadcast (IPTV) Peer-to-Peer (Gaming) Content-on-demand VPNs Telephony Security Grid Computing Collaboration Network Convergence: Services & Applications www.prolearninghub.com

Billing Systems: Interfaces Telecom Billing Customer Relationship Management Inventory Management Finance Applications Revenue Assurance Trouble Ticket Management Web Self Care Mediation Provisioning and Activation Note: Although important system are shown over here as a pert of Interface , there are not the only systems with which billing system interfaces. Systems such as RA/FM, MIS also are the ones with whom billing interfaces and the list can be on and on. www.prolearninghub.com

Billing Systems: Expectations Service convergence, Technology convergence Pre-pay, post-pay marriage Convergence High throughput and operation flexibility Scalability and performance Tens of Millions of CDRs per day High Throughput Support for retail, wholesale Support for roaming, Interconnect MVNO, Local Number Portability Business Model Support CRM, Mediation, Provisioning, Inventory Clearance house Best of Breed Integration Billing Systems: Expectations www.prolearninghub.com

Billing Systems: Challenges Total Coal of Ownership (TCO) Is Itie total amount the operator is spending for maintaining the Billing Systems. In oder to justify the cost incurred, the Return on Investment (ROI) which the operator is getting should be large. www.prolearninghub.com

Summary In this session we have learned: The Order to Payment: End to end scenario The typical functionalities of billing systems Ingredients of a typical billing product Client side and Server side Billing Concepts Customer, Account, Service, Charging models, Package Bill Cycle, Discount, Dispute and Adjustments Rating, Billing, Discounting and Payments/dunning Differentiate between Retail vs. wholesale billing Roaming vs. Interconnect billing MNC Billing factors Revenue Assurance The role and functionality of Mediation Various COTS products in available in billing space www.prolearninghub.com