PUBLIC ADMINISTRATIONS MINISTRY OF PUBLIC ADMINISTRATION COMPARATIVE REVIEW QUALITY MANAGEMENT in PUBLIC ADMINISTRATIONS of the EU Member States Dr Gordana Žurga REPUBLIC OF SLOVENIA MINISTRY OF PUBLIC ADMINISTRATION

The contents Purpose and Goals What is the CR Potential Users Costs and Benefits Methods Current Status Further Actions Proposal for Continuation

Purpose and Goals To round the area of Benchmarking with assuring brief and transparent overall picture of the QM approaches, initiatives and tools; To have accurate and standardized information on QM in PA of the EU MS

The Comparative Review IS: Oriented towards having a transparent matrix of the QM approaches, initiatives and tools in the EU MS; Standardized information on each country at the broadest level; Gathering together variety of existing information on QM in EU PAs

The Benchmarking Model LEARNING Enabling Leading to INFORMATION APPLICATION Approving EVALUATION Measurement

Fitting in the Benchmarking Model LEARNING Enabling Leading to INFORMATION APPLICATION Approving EVALUATION Measurement

Potential Users Any person interested in the QM of EU PAs To have comparative information; Seeking for countries (or cases) for his/her Benchmarking activities; Identifying sources for more detailed information

Costs & Benefits Costs & effort needed: Initial effort of IPSG members with filling in the template for gathering the existing information; Including the matrix at the EUPAN website; Periodically updating the information

Costs & Benefits Benefits - direct: Information for Benchmarking purposes; Support to different approaches to Benchmarking; Reliable and standardized coverage information on QM in Pas; Rounding up the IPSG Benchmarking work area by assuring contextual information at international level

Costs & Benefits Undirect benefits and implications: Greater visibility of EUPAN website; F-info to EU MS which information should be additionally available, or in English, etc; Valuable source of ideas for future MTPs, etc.

Methods for: Gathering the information: Template Representing the information: Matrix at the EUPAN website Accessing the information: EUPAN website and links Updating the information: Protocol, periodically

Fitting in the Benchmarking Model LEARNING Enabling EUPAN Leading to INFORMATION APPLICATION Template Protocol Approving EVALUATION Measurement

Current Status Information provided by 19 EU MS (26th August, 2005): Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Latvia, Luxembourg, the Netherlans, Portugal, Slovak Republic, Slovenia, Spain, Sweden and United Kingdom Information announced for September 2005: Italy; The Matrix prepared in Excel

Preliminary Findings and Implications Information gathered is very valuable; Info shows variety of approaches, priorities, etc; different level of evidence of the results achieved; Valuable feed back info to countries participating in the CR; CR as a valuable source for MTP 2006-2007

Further Actions, by the end of 2005: Providing info by the rest of EU MS and potential updating of the gathered info: September 2005; Customizing the Matrix: Sept/Oct 2005; Putting the Matrix to the EUPAN website: October 2005; Defining the Protocol for updating the info, to be discussed at December IPSG Meeting: November 2005

Proposal for Continuation Contents analysis/Study of the QM in the EU PAs and presentation of the findings at the 4QC; Leading country: Slovenia; G. Žurga; Participating countries: seeking for volunteers; Duration: October 2005 – September 2006