Campaign launches on Monday 12th September 2011 for 2 weeks….! What is it? “Its Your World – It’s your Business” is a National Sales Campaign for the ASC’s - Contact Centre, HCMO, Powerdial and Landlords. The national campaign offers you the chance to win daily Qdos rewards for selling the appropriate product to the customer, adding value to OBG Prizes ranges are unlimited dependant on the certain products and volumes you sell on a daily basis. Additional rewards include: Uplift % rewards for providing excellent customer service, headline prize draws for gaining 100% participation in week, Team rewards for entering the Best of the Best national leagues, Spot day draws and TM weekly Incentives for income levels generated for your business! Campaign launches on Monday 12th September 2011 for 2 weeks….!

Energy (Gas or Electricity) Each CSA will be rewarded on an in day sales volume basis. Each product with be worth a certain amount of points. The more points you earn the more Qdos you achieve… Points rewards will only be earnt on 10,15,20,25,30,35,40 etc denominations only… Product Points below: How does it work? Full time CSA’s Daily Example ( 1 x GAC, 1 x CHC, 1 x P&D) = 11 Points £10 Daily Example ( 1 x CHC, 1 x P&D, 1 x HEC, 1 x GAS) = 15 Points £15 Daily Example ( 1 x GAS, 1 x ELE, 1 x CHC, 1 x GAC, 1 x HEC = 21 points £20 Full time CSA’s - A mixture of 3 products are needed each day for the reward to be allocated. Points are unlimited so the more you sell the more you earn! Product Points CHC 4 GAC HEC 3 P&D KAC Energy (Gas or Electricity) 5 HE 1 WSP

How does it work? Continued… Part Time CSA’s – <25 hours Part time CSA’s – A mixture of 2 products are needed each day for the reward to be allocated. Points are unlimited so the more you sell the more you earn! The points needed are reduced – Please see below. 8 points = £10 13 points = £15 18 points = £20 etc etc Daily Example ( 1 x Energy, 1 x KAC ) = 8 Points £10 Daily Example ( 1 x Gas, 1 x Ele, 1 x GAC, 1 x CHC ) = 18 Points £20 Product point values are exactly the same as full time. Please refer to page 3 for full product points detail. Campaign progress / daily Updates… Each day you will be able to review your campaign progression by logging onto the Qdosweb site… This will be updated from the previous the day, and will be available from 11am. You can use the Agent search or the agent summary tabs to review your progress! All the detail is at a touch of a button!

Additional CSA Rewards…Keep building up your business! All CSA’s who achieve “Extraordinary” performance & achieve 100% product participation (Achieve at least 1 of all the Products we sell i.e CHC, P&D,HEC,KAC,GAC,WSP,HE,GAS,ELE will be entered into a site level draw to win £250 (1 per ASC per each week of campaign) Total of £2k nationally up for grabs – This is paid directly into your Qdos account. There's More!!! (w/c 19th September): Monday 19th, Wednesday 21st and Friday 23rd Every CSA who achieves 15+ points in day (13+ part time) will be entered into a site level draw to have a chance of winning a £100 or £50 red letter day experience voucher…Choose from a wide range of experiences, including: A Spa Day for Two, 30 Minute Flight Simulator, a Pleasure Flight over London, a Deluxe English Vineyard Tour, A Complete Bliss Body Pampering Kit, an Introduction to Falconry, a Rally Thrill, Karting for Two or RIB Powerboating on the Thames for Two. There will be 2 Draws per site per selected days! 1 x £100 & 1 x £50 voucher - An experience you won’t forget! Extraordinary performance will be rewarded!

Providing an excellent Customer Service… Key to long term success Our goals are to be number one at customer service as well as growing our business. Therefore delivering an excellent service and then promoting our wider range of products on the back of this gives great customer service. During the campaign you will be rewarded an additional 20% uplift on your rewards for gaining platinum scores for each week of the campaign. So if you achieve £200 during week 1 and achieve platinum scoring an additional £40 will be added to your payments, so your final week 1 payment would be £240. Week 33 has seen YTD records for both Sales conversion and Compliance scores and this is now our benchmark for 2011… We need to continue this trend and we all have a part to play in delivering theses successes. It is important that when we sell to a customer, we provide the right information, we don’t provide specific product selection advice and we gain explicit consent – all the things supported by our QA CEC model. If any of the areas below are not achieved during the campaign then no campaign reward payment will be paid out… This includes rewards for Points allocation, headline prizes and Spot days. Connect B, Connect C, Maximise B, Maximise C, Maximise D, Maximise E, Maximise F and Confirm A Re-accreditation Process All CSA’s that are currently in the re-accreditation process or enters throughout the campaign then no reward will be paid out

“Best of the Best” Week 38 Team Rewards Who will be crowned “Best of the Best” – National pride! We have taken on your feedback, and to encourage and drive team working during the campaign and now included a “Best of the Best” national Team incentive… The incentive will be based on your teams sales conversion % performance… Every team will have a chance of entering the competition! Mechanics: Week 37 (w/c 12th Sept) All Contact Centre national teams will battle out to gain a position in the Top 28 to then play the Following week. Week 38 (w/c 19th Sept) The top 28 (See table of mixture of teams from each ASC) will battle it out to strive to move into the next stage (top 14 position needed) Top 14 teams will be rewarded £50 Week 38 – (w/c 26th Sept) The top 14 teams (Any ASC) will then compete in the final week to be crowned “Best of the Best”! Site Team Numbers % Split Allocated slots Leic 40 40% 10 Old 24 24% 7 Stk 23 23% 6 Udd 13 13% 5 Total 100 100% 28 “Best of the Best” Week 38 Team Rewards 1st Position £400 2nd Position £300 3rd Position £200 **Please see t&c’s for full details**

Potential Campaign earning £200 (£100 each week) TM Rewards – How best to run your business.. You’re in control of your bonus! One of the key objectives of the national campaign is to manage your business as if its your own… You will be the leader and key driver to ensure you and your team are a success! You will be rewarded based on the product value uplift you and your team brings in during the two week campaign vs your 6 week average baseline. i.e. Each product has a product value i.e. More detail on values to follow with TM baselines update .Your last 6 weeks sales totals have been calculated to give you an average of total income your team has brought in to the business… You will need to gain % uplifts on a weekly basis to gain your business bonus. Potential Campaign earning £200 (£100 each week) Your progression can be monitored on a daily basis by using the TM Calculator… This will be available to use on the Qdos web site… This will also give you an Indication of your potential earnings throughout the week. Each weeks results will be updated with your rewards payment Total TM payments will be made after each week of the campaign (Reward payment - Qdos payment direct into your account)

Launch day Activity –Are you ready to face the BM Den! The campaign is focused around each team running their own business… So to keep you all focused… During Monday 12th September - Every TM will need to enter the BM Den and present a 5 minute presentation to their BM on how they will run there business over the 2 weeks to maximise business growth, compliance, team participation & engagement. There is no format to the style of presentation, so be as adventurous as you want… You will be rewarded points on achievability, Motivation, parallel to S&R goals, Extraordinary focus, Engagement and overall campaign results… A post review also needs to be conducted with your BM to discuss how your “Extraordinary” plans have developed during the campaign .The BM will decide in their group who has gained the top points and the experience voucher will be awarded **TM Reward** Each BM will reward 1 TM in their group with a Experience day voucher

Terms & Conditions – Important **Please Read** All data will be taken from automated reporting e.g. PIPP/APS/Isaac Rewards will be issued using the MI stated above, and reward payment will be made after each week once the QA MI is available. Only the sales shown on PIPP/APS/Isaac will be used for reward purposes. Incorrect system entry that does not show on the MI reporting will not be counted towards the campaign. No reward will be paid out for any campaign related reward if Connect B, Connect C, Maximise B, Maximise C, Maximise D, Maximise E, Maximise F and Confirm A are not achieved during each week of the campaign. Any QA related queries to be sent to the ASC QA team first of all, The QA team will have the final say over QA scoring and the re-accreditation process. No additional sales will be added with out the approval of the Head of Commercial Acquisition & National Incentives Manager Queries should be directed to your site contacts in the first instance and should escalated to Commercial MI if necessary. Only the Head of Commercial Acquisition & National Incentives Manager can allocate additional rewards, if deemed appropriate. Landlords – LIG included within GAC as a participating product. LIE not included in the campaign. Through out the duration of the campaign Quality of sales will be measured and should it be deemed that sales are being made inappropriately Site nominees have the authority to remove agents from the campaign. “Best of the Best” League – A minimum of 5 team members and 400 calls must be taken each week to be entered into the league competition. “Best of the Best” League – Results will be available by 11am the following Monday. This will be issued each week by the campaign manager to all ASC BM’s. All queries / amendments will need to be sent in by 9th October 2011 … Any after this date will not be changed. Each week will start fresh so if you do not receive a reward for week 1, then you can still be rewarded for week 2 if you comply. Weekly Headline Draw - This can be reduced to 2 x £125, 5 x £50 etc – Site specific. The BM’s on site has the final decision. All CSA / TM reward payments will be paid directly into individual Qdos accounts unless otherwise stated Experience day vouchers cannot be changed for any other reward / Qdos payment