Dell Monitor PPID Tracking Web Portal User Guide Ver 1.1

Monitor PPID Tracking Portal - Access URL to access the Web Tool : http://ym.y3technologies.com/YMerge/ppidsearch.jsp

Monitor PPID Tracking Portal – Fields & Navigation Step 1. Access Web Tool by URL provided

Monitor PPID Tracking Portal – Fields & Navigation (cont.….) Step 2. Key in the Monitor PPID of the Order to be tracked

Monitor PPID Tracking Portal – Fields & Navigation (cont.….) Step 3. Click on Query Button displays the Order Info

Monitor PPID Tracking Portal – Fields & Navigation (cont.….) Step 4. Click the Clear Button to clear the Information

Monitor PPID Tracking Portal – Fields & Navigation (cont.….) Step 5. Click on the Link below to contact IT for any Technical Issues

Monitor PPID Tracking Portal – Technical Support SLA

Monitor PPID Tracking Portal – Support Escalation Matrix IT Support/Escalation Contact Matrix Office Hours 8.30 a.m. to 5.30 p.m. Monday – Friday (Business Day) Level Type Technical Support Contact Escalation Time   1st Level TECHNICAL SUPPORT  Level 1 IT on Application Support Dellmst_support@y3technologies.com) (+65-64172999) 0-60 Minutes 2nd Level  Y3 SG Business Analyst Visvanathan Manthiri <Visvanathan.M@y3technologies.com> + 65 6417 2866 60-180 minutes 3rd Level  Y3 SG IT (Support HOD) Santosh <santhosh.kumar@y3technologies.com>  + 65  64172865 180 minutes and above

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