The Advisor Event of the Year Sandra Busby Welsh Contact Centre Forum

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Presentation transcript:

The Advisor Event of the Year Sandra Busby Welsh Contact Centre Forum Welcome to AgentFest 2018 The Advisor Event of the Year Your Host for the day Sandra Busby Welsh Contact Centre Forum Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

Welcome Ian Rothwell of RW Learning AgentFest 2018 Welcome Ian Rothwell of RW Learning Resilience development in a contact centre environment Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

Please help yourself to refreshments and return by 11:30 AgentFest 2018 Time for a Break Please help yourself to refreshments and return by 11:30 Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

AgentFest 2018 Welcome Ian Rothwell of RW Learning Resilience development in a contact centre environment Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

AgentFest 2018 Time for Lunch please help yourself Please join your tour by your table groups and return by 13:45 Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

Sandra Busby Welsh Contact Centre Forum AgentFest 2018 Welcome Back Sandra Busby Welsh Contact Centre Forum Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

Meet the Leaders Ian Praed, Chief Operations Officer at Optimum Credit Rebecca Price, Head of Operations UK at Dwr Cymru Paul Allen, Centre Operations Manager at Which? Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

AgentFest 2018 Final break Please return by 3pm Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

Share your best ideas and capture others to make your centre the best AgentFest 2018 Ideas Exchange Share your best ideas and capture others to make your centre the best Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

AgentFest 2018 Knowledge Exchange 60 Second Challenge Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

AgentFest 2018 Who won the selfie competition? Congratulations on being the best agents of 2018 Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

AgentFest 2018 Thank you for coming we hope you enjoyed the day and captured lots of new ideas to take back to your centres Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest