Comp 20 - Training & Instructional Design Unit 8 - Web 2.0 and Social Networking Tools   This material was developed by Columbia University, funded by the Department of Health and Human Services, Office of the National Coordinator for Health Information Technology under Award Number 1U24OC000003.

Health IT Workforce Curriculum Version 2.0/Spring 2011 Learning Objectives Discuss the strength and weaknesses of Social Learning as a training approach Select appropriate Social Media tools to support Social Learning and training List guidelines for using web conferencing applications Describe the characteristics of Web 2.0 tools that can be used in training Discuss mobile learning uses in training Students will be able to: Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

A Strategic View EHR Training EHR Application Training – which button to press Meaningful Use and improving patient care More than HelpDesk Support Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

OTHER LEARNING APPROACHES TO TRAINING AND LEARNING formal to informal OTHER LEARNING APPROACHES TO TRAINING AND LEARNING Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

Health IT Workforce Curriculum Version 2.0/Spring 2011 Blended Learning Classroom Introduction Lectures, readings Case-based problem solving Discussion Follow-up with online activities Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

Health IT Workforce Curriculum Version 2.0/Spring 2011 Social Learning Phone call Walk to the next office Water cooler discussions Unstructured User-initiated Informal transfer of knowledge Nothing new (but technology) Most common form of learning in an organization Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

Social Learning Strengths Reduce training costs Anyone in organization can create and distribute learning materials Content is relevant and timely Faster response to needs and changes Staff prefer informal/on-the-job training Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

Social Learning Weakness No central location Standards and Structure Resource quality Content validation Organizational alignment Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

A New Model for Learning Courtesy of Harold Jarche (Creative Commons License) http://www.jarche.com/2009/10/the-future-of-the-training-department-2/ Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

Dare2Share Example of Social Learning Augments existing formal training programs Knowledge sharing Enterprise YouTube Culture of social learning Someone’s job Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

TECHNOLOGIES TO SUPPORT SOCIAL LEARNING IN THE WORKPLACE Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

American Society for Training and Development Report The Rise of Social Media: Enhancing Collaboration and Productivity Across Generations Learn truly useful things Learn more in less time Get better work done Get more work done Social Media Benefit Index (SMBI) Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

Social Media Tools Descending Importance Virtual environments Social Bookmarking Microblogging - Twitter YouTube and Flickr Podcasts Blog Social networks (Facebook, LinkedIn) and Wikis Share workspaces Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

LCMS and Social Learning Social learning is a network of learners and impacts Learners are discrete individuals linked to RLO LCMS Course enrollment, SCORM reusable learning objects (RLO) Assessment and tracking Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

What is Web 2.0? User-generated content Interoperability Collaboration Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

Examples of Popular Web 2.0 Tools Ability to rate and review – Amazon Create your own content – how to, YouTube, eHow, instruction manuals Instant Q&A – Facebook, Twitter, Google Search Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

Wikis and Blogs and Shared Workspace Wikis – collaborative websites that enable users to add, edit, and share multimedia content using basic word-processor-style tools Blogs – a website, usually maintained by an individual where the content is displayed in reverse chronological order Shared Workspace – a web environment to share files that support other collaboration tools and communication. Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

Video – Podcasts and YouTube Production Tips Keep it short Crop tight Use a tripod Reduce background noise – audio and visual Good light Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

Health IT Workforce Curriculum Version 2.0/Spring 2011 Web Conferencing Test early and test often Good network connection Various platform Browser plug-ins or special software Dedicated hardware vs. browser-based Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

Health IT Workforce Curriculum Version 2.0/Spring 2011 Web Conferencing Tips Large, bold font 6-8 lines per page Plain backgrounds that contrast text Avoid complex animations or fast motion Provide objectives in advance Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

Web Conferencing Tips – cont. Check background room noise Maximum session length 60 minutes Limit audience size Check Time zones Periodically check with attendees on the other site Plan how to close the session. Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

M-Learning (mobile learning) Definition: Learning or training on a portable device smaller than a laptop. Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

M-Learning Pros and Cons Advantages: Low-cost mass learning Contextual and exploratory learning Anytime, Anyplace Storage and delivery of documents Time-sensitive learning Micro-learning Challenges: Connectivity battery life Screen size and key size Bandwidth File formats supported by a specific device Multiple standards, multiple screen sizes, multiple operating systems Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

SELF-DIRECTED LEARNING Learning Plans and Portfolios SELF-DIRECTED LEARNING Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

Training – The Big Picture Continuing Medical Education Certification and Compliance Clinical care Job task training HR training Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

Health IT Workforce Curriculum Version 2.0/Spring 2011 Personal Development Employee and manager negotiate Formal training Mentoring Knowledge sharing Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011

Learning and Development Learning and development “now needs to concern itself as much with helping employees become dynamic, agile, self-directed, smart learners as with creating learning solutions for them. Smart learners develop trusted resources and networks; use the most appropriate tools; and have the right mix of skills to make effective use of these tools and resources.” Jane Hart, Center for Learning and Performance Technologies Component 20/Unit 8 Health IT Workforce Curriculum Version 2.0/Spring 2011