Officelinx Architecture Diagrams Last Updated February 2016

Officelinx Single-Instance Diagrams with Virtual and Physical Servers Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

Officelinx Standard Architecture Diagram - Physical Server Salesforce Open CTI IMAP/Exchange Web Services - Google Calendar API, Contact API + Google API Officelinx (Physical Server) IMAP/Exchange Web Services - Google API (Calendar + Contact) Esna Client Web Services IMAP Calendar/Contact API SIP (VoIP) iLink Pro (Browser, Desktop or Mobile) CTI MS Exchange/ On-premise email platform Desktop Phone Voice/Video PBX(s) (Single or Multiple) User Mobile Voice Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

Officelinx Standard Architecture Diagram - Virtual Server Officelinx Virtual Server VMware vSphere or Microsoft Hyper-V 2012 Environment Salesforce Open CTI IMAP/Exchange Web Services - Google Calendar API, Contact API + Google API IMAP/Exchange Web Services - Google API (Calendar + Contact) Esna Client Web Services IMAP Calendar/Contact API SIP (VoIP) iLink Pro (Browser, Desktop or Mobile) CTI MS Exchange/ On-premise email platform Desktop Phone Voice/Video PBX(s) (Single or Multiple) User Mobile Voice Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

Officelinx Multi-Instance Diagrams High Availability and Geo-Redundancy Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

Officelinx Architecture Diagram - High Availability with Physical Servers Supports up to 20 instances, which each requiring its own set of servers Salesforce Open CTI IMAP/Exchange Web Services - Google Calendar API, Contact API + Google API Double-take Administrative Computer Officelinx Application Software (Master - Physical Server) IMAP/Exchange Web Services - Google API (Calendar + Contact) Esna Client Web Services Double-take Backup Image of Master Server SIP (VoIP) CTI IMAP Calendar/Contact API iLink Pro (Browser, Desktop or Mobile) Desktop Phone Voice/Video User MS Exchange/ On-premise email platform Mobile Voice PBX(s) (Single or Multiple) Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

Officelinx Architecture Diagram - High Availability with Virtual Servers Supports up to 20 instances, which each requiring its own set of servers Salesforce Open CTI IMAP/Exchange Web Services - Google Calendar API, Contact API + Google API Double-take Administrative Computer IMAP/Exchange Web Services - Google API (Calendar + Contact) Esna Client Web Services Officelinx Application Software (Master - Virtual Environment) Double-take Backup Image of Master Server SIP (VoIP) CTI IMAP Calendar/Contact API iLink Pro (Browser, Desktop or Mobile) Desktop Phone Voice/Video User MS Exchange/ On-premise email platform Mobile Voice PBX(s) (Single or Multiple) Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

High Availability via Double-Take® DR (Disaster Recovery) Double-Take® DR requires another server to mirror the Officelinx server Server must at least meet the minimum requirements needed to run Officelinx A third computer is required to run the client software that controls the behavior of the servers, but this computer can be any machine on the same network Double-Take backup system can be applied to an existing installation, or to a new installation Both the Consolidated server and the Double-Take backup machines must be using the same operating system with identical hardware Requirements Operating System Windows Server 2012 (64-bit) Network Cards 2 NICs are required in both the Officelinx server and backup server Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

High Availability Example #1 SIP Secondary 2 100 SIP ports SIP Trunks/ Extension SIP Real-time Sync Secondary 1 100 SIP ports Officelinx Consolidated Server Distribute calls over multiple voice servers Scale up to 2,000 ports SIP pooling allows calls to occur on any port for maximum port utilization SIP Primary Server 100 SIP ports Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

High Availability Example #2: Multiple, Different PBXs T1/SMDI SIP SIP SIP SIP Primary Server 100 SIP ports WAN Site 1 T1-SIP Gateway SIP SIP Real-time Sync Secondary 1 100 SIP ports Site 2 Officelinx Consolidated Server T1/SMDI SIP SIP SIP Secondary 2 100 SIP ports Site 3 T1-SIP Gateway SIP SIP Site 4 Disaster Recovery Site DR Site - Secondary 3 100 SIP ports Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

High Availability with Multiple PBXs T1/SMDI SIP Officelinx Distributed Architecture PBX 1 T1-SIP Gateway SIP Secondary 2 100 SIP ports SIP PBX 2 SIP Real-time Sync Secondary 1 100 SIP ports Officelinx Consolidated Server T1/SMDI SIP SIP T1-SIP Gateway PBX 3 Primary Server 100 SIP ports SIP PBX 4 Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

Officelinx Real-Life Scenario ‘Power Company’ Customer Example Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

‘Power Company’ WAN Officelinx Voicemail System Design VMware Servers Microsoft Exchange Officelinx IMAP TSE Officelinx Consolidated Server Gigabit Ethernet Gigabit Ethernet Each Officelinx server handles 100 SIP connections Officelinx Server 3 Officelinx Server 5 Officelinx Server 2 Officelinx Server 4 Officelinx Server 6 Officelinx Server 1 ‘Power Company’ WAN SIP SIP TIMG TIMG PIMG-D PIMG-D PIMG-D E&M 400SF Asterisk Cisco Call Manager (x2) Intecom (x1) Avaya (x3) Rolm (x45) Omni (x21) Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

The Transition: Simplifying Architecture and Communications Without Officelinx Have to manage and maintain multiple systems and apps With Officelinx Single unified software platform for communication and collaboration Voicemail Visual Voicemail Speech Recognition Tenanting Mass Alert FMC Mobility Conferencing Fax IVR Tenanting Call Recording Instant Messaging Saas + Social Apps Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

Officelinx Technical Fast Facts Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

Officelinx Technical Fast Facts Scales up to 2,000 ports and 20 voice servers Can be implemented as SIP to SIP trunks and extensions, or SIP to TDM gateways Distributed architecture over multiple servers ensures true active redundancy, massive scalability and disaster recovery Leverages VMware vSphere or Microsoft Hyper-V 2012 to ensure scalable and ‘always-available’ communication services PBX independent and can integrate with over 250 traditional and IP-based phone systems either individually or simultaneously Available for Windows, Mac, Android, iOS, Windows Phone and Android-based BlackBerry devices For more technical insights on the Officelinx platform, please click HERE Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy