Lecture 42

Helping Others Grow

Quotations

“No one can sincerely try to help another without helping himself.” Charles Dudley Warner “No one can sincerely try to help another without helping himself.”

E.B. (Elwyn Brooks) White, Charlotte, in “Charlotte’s Web” “By helping you, perhaps I was trying to lift up my life a trifle (a little).”

Being a Nurturing, Positive Person

Being a Nurturing, Positive Person Understand that most people have needs of growth. Make a team with a coworker to form a network. Be a role model for others.

A List of Mentoring Behaviors Do counseling Providing friendship Encourage problem solving Explain complexities Teaching the right skills Encourage continuous learning Sponsor Do coaching Protect others Share challenging tasks Act as a referral agent Become a Role model Giving support and encouragement animateeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

Coaching Skills and Techniques

Coaching Skills and Techniques Provide specific (or behavioral) feedback. Criticism may not be pinching and should be positive. Encourage the person to speak. Ask useful and tough questions. Provide emotional support. Provide constructive advice. Use “could” rather than “should.” Interpret what is happening. Allow for modeling the desired performance.

Principles of Training

Principles of Training Encourage concentration and make people focus. Use motivated interest (passion). Learn how to remember. Ensure the meaningfulness of learning materials. Give feedback on progress. Ask the trainee to reflect on what was learned. Deal with trainee defensiveness. Use various learning styles (e.g. some people learning better in groups).

Tactics for Dealing with Difficult People

Tactics for Dealing with Difficult People Give ample feedback. Criticize constructively. Help the difficult person feel more confident. Use tact and diplomacy. Use non-hostile humor. Reinforce civil behavior and good moods.