C U R R E N T S T A F F I N G M O D E L Inspiration Define & Measure Lessons Learned

17,500 Candidates Complete Survey

[Operational] Definitions are Even more Important.

2012 North American Candidate Experience Award Winners!

2012 UK Candidate Experience Award Winners

UK Credits Principal Sponsors Platinum Sponsors Gold Sponsors Silver Sponsors

What Do We Measure? What is the Candidate Experience? … attitudes and opinions… … regarding your recruiting process; the stakeholders in the process; the work itself; your company as a place to work… … actions taken Source: CareerXroads Candidate Experience monograph, March, 2011

17.6% 4x 31.8% Referred Candidates are more likely than Non-referred Candidates to receive an offer. were aware of and used employee referrals. 4x 31.8% of those who were referred received job offers.

How do you treat unqualified candidates? Source: theCandEs.org, 2013 Required – 30.0% Not Required - 21.7% …w/ feedback – 6.7% Nothing – 10% Other – 31.6% (23.3% “automated message”)

How [10,000] candidates said they were rejected: Link to check status 9.3 do not reply 49%, 26.2rec email%, 7.9reccall, 3.4- HMcall, 11.0%-HMemail other-9.3 nothing- 6.2% Source: theCandEs.org 2012

How likely are you to change (+ or-) as a CUSTOMER of [Company Name]? 25.6%-unlikely 48.4% 26% Unlikely to change Likely to change 46.3% 28.8% 24.9%

How likely are you to REFER someone to [Company Name]? 50.6% 31.7% 17.7%

gerrycrispin@comcast.net 732-821-6652 www.theCandEs.org