Giving and Receiving Feedback

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Presentation transcript:

Giving and Receiving Feedback

EFFECTIVE FEEDBACK Begin with a positive observation. Describe the behavior you observed. Explain the impact of the behavior. Describe the desired behavior. Give encouragement.

EFFECTIVE FEEDBACK 1. Begin with a positive comment. Describe related behavior that has been helpful or positive Reassure the person that you’ve noticed the good along with the issues Give balance to your feedback

EFFECTIVE FEEDBACK 2. Describe the behavior you observed. Focus on the behavior, not the person Be specific about the behavior Avoid judging the person’s motives or intentions Avoid vague, broad or absolute statements Avoid emotional or hurtful language

EFFECTIVE FEEDBACK 3. Explain the impact of the behavior. How it affects you or others Why the behavior has become a problem 4. Describe the desired behavior. What you need or expect What you’d like the person to do differently in the future

EFFECTIVE FEEDBACK 5. Give encouragement. Affirm the strengths of the individual Express confidence in the person’s ability to succeed

RECEIVING FEEDBACK Listen carefully Ask questions to clarify Thank the person