Induction & Recruitment Process. Mark Karlisle January 24th 2017 Quality and Insight Panel Our new induction Programme for involved tenants Induction Hand Book. Induction & Recruitment Process. Mark Karlisle January 24th 2017

What’s Involved ? Initial Contact Introduction Induction folder contents Recruitment Induction

Section 1. INTRODUCTION Introduction Meeting What is the QIP/What do we do? Vision Purpose & Values Statements. Role profile. Induction Checklist. Training Action Plan (TAP) QIP Action Plan

Section 2. Governance Documents Application Form Code of Conduct Terms of Reference Fairness and Opportunity E&D Doc Equality and Diversity Strategy Translation and Accessibility Policy, Board, and Committee Members Expenses Procedure & Claim form Call for Scrutiny Doc.

Section 4. Awareness Reading Customer Promises THT Business Plan Summary Regulatory Standards –Compliance Value for Money Introduction

Section 5. Knowledge and Support Staffing list Measuring the Value of Customer Involvement THT Customer Involvement Groups Top Tips for Tenants: Holding your Landlord to Account through Scrutiny.

Feedback “If you don’t ask you don’t get....” 3&6 Month development feedback After each scrutiny For appraisals For training sessions For support given Q & A session

Training Documents & Insights Please leave me your Email address if you would like me to share any further information :::::::::::::::::::