National Council for Quality and Development Established 1999 10 people, budget 1.4 million Euro Ministry of Finance Mission to support and stimulate Central Government agencies on their work on TQM and HRM

Central Government Agencies Approximately 300 Agencies 5 % of the workforce About 220 000 employees Highly decentralised Areas of responsibility: higher education, social insurance, labourmarket, police, tax administration, justice, defence, infrastructure ….. Not responsible for: transport, healthcare, nursery care, elderly care, education, social welfare service…..

Quality activities for the Public Sector Quality Conference - 6th time - all levels of Public Sector - every 2nd year - 5000 participants - 200 seminars and workshops - next in October -03 Inspiring examples - selection for 2nd QC - Central Government National Quality Award Regional Quality Awards Sector Quality Awards - healthcare - education At the national level app. 25 % of the applicants are from the Public Sector. 2 winners (1992) At the regional level app. 50 % of the applicants and winners are from the Public Sector

Dissemination of CAF Swedish version, printed and on the web Establishing CAF- Networks for benchmarking Develop a web based assessment, the CAF Indicator More exposed at existing training programs and seminars The Swedish Institute for Quality will support information and training on demand NCQD will arrange special information and training activities

CAF networks for benchmarking 5-8 agencies, 4 meetings/year 1 Indicator network and 1 based on traditional assessment CAF assessment Benchmarking with other group members Input from outside the group; other agencies, universities, consultants

Web based assessment -CAF Indicator Existing tool developed by the SIQ Today possible to use based on the SIQ-Model and the EFQM-Model 2-days training course to became a certified user 1000 Euro for registration, 40 Euro/responder The responder scores on the Indicator Web The software will administrate the process and provide the result in an attractive way

Web based assessment -CAF Indicator Strengths - Possible to get all of the people in the organisation involved in the assessment process - Partner involvement - “Cut” the results in many different slices Weakness - no consensus process during assessment

Web based assessment -CAF Indicator

Web based assessment -CAF Indicator