Computer Services Business challenge Ricoh needed to ensure reliable service quality and low latency as it expanded its video and web conferencing services, as well as avoiding system outages caused by hardware failure. Transformation Ricoh chose to migrate to IBM ® Cloud™ bare metal servers in five IBM Cloud global data centers to ensure reliable service, and created a mechanism to leverage redundant capacity to eliminate outages. “UCS is used for global business video and web conferences, and ensuring always-on service delivery is essential.” —Naoki Umehara, Ricoh Cloud Platform Department Business benefits: Migrated video delivery operations to the cloud without configuration changes Ensured low latency, high-quality service with IBM Cloud bare metal servers Halved operational costs in the three years since moving to IBM Cloud Ricoh Delivers global video and web conferencing with a transformed business model based on IBM Cloud Solution components IBM® Cloud™ bare metal servers Client Name Ricoh Company Background Headquartered in Tokyo, Ricoh operates in approximately 200 countries, empowering digital workplaces using innovative technologies and services, enabling individuals to work smarter. Ricoh has been driving innovation for more than 80 years, and is now a leading provider of video and web conferencing, document management solutions, IT services, and industrial systems. Business challenge Ricoh needed to ensure reliable service quality and low latency as it expanded its video and web conferencing services, as well as avoiding system outages caused by hardware failure. The benefit By operating UCS using IBM Cloud, Ricoh halved its operational costs, eliminated outages, increased capacity and scalability, and dramatically improved service quality. Pull Quote “Our foremost priority is to provide a super-stable, high-quality service that is available 24/7. UCS is used for global business video and web conferences, and ensuring always-on service delivery is essential.” —Naoki Umehara, Ricoh Cloud Platform Department Solution components IBM® Cloud™ bare metal servers Case study Link https://www.ibm.com/case-studies/ricoh-cloud-video-web-conferencing Headquartered in Tokyo, Ricoh operates in approximately 200 countries, empowering digital workplaces using innovative technologies and services, enabling individuals to work smarter. Ricoh has been driving innovation for more than 80 years, and is now a leading provider of video and web conferencing, document management solutions, IT services, and industrial systems. Share this