The Future of IT Support. Where is the University going The Future of IT Support.  Where is the University going?  Where is IT Support going?" 19th March 2008

Strategic aims and role of IT To be one the UK’s top ten universities, and in the world’s top 50 research intensive universities Support for Learning & Teaching, Research, Student Experience, administration Support for performance improvement initiatives in all of the above Ease administration burden and free academics to focus on teaching, Research furthering strategic aims and objectives Avoid duplication of services Return on investment No longer a phrase from the commercial world It is with us to stay and monitoring will become increasingly 2

2004 2005 2006 C Harvard 1 MIT 3 2 4 Oxford 5 Cambridge 6 Imperial 14 13 9 Manchester 43 35 40 Edinburgh 48 30 33 St Andrews 70 136 109 Warwick 80 77 73 Glasgow 112 101 81 Dundee 168 ? Aberdeen 194 267 195 3

Financial out turn

Income Glasgow V Strathclyde

Focus started with IT Services 06 / 07 initial look at Faculties Who is monitoring? Internal audit Audit Comm SMG Formal audit Internal Audit Focus started with IT Services 06 / 07 initial look at Faculties 07 / 08 and beyond increased Faculty involvement Interested Parties Funding Council(s) Research Investment Community 6

Shared Services – what does this mean to Glasgow Increasing awareness and interest UK & Scottish Governments Funding Councils Research Investment Communities Increased collaboration and partnerships The shared services agenda will not disappear Where is Glasgow? 7

Service portfolio and catalogues Central Services Managed Desk Top Central email Help desk Security Backup Disaster Recovery Training The list goes on Service portfolio and catalogues Improved communications and planning per subject 8