Paul Tombleson & Ganapathy Iyer Effective Delivery of a SaaS Implementation – A SAP SuccessFactors Perspective Paul Tombleson & Ganapathy Iyer

WHAT DO WE TALK ABOUT CONTENT Introduction Setting the Context – Cloud Computing and SaaS Some Buzzwords to Remember Making It SaaSy The Potholes – Keeping SaaS sassy! Questions WHAT DO WE TALK ABOUT

Introduction Paul Tombleson Director at Lagom Programme Manager for Auckland Council’s SAP SuccessFactors Implementations lagomgroup.co.nz Outcome integrator specialised in delivering complex projects and programs. Focus on managing risks and delivery to enable customers focus on their core business Ganapathy Iyer Director at Lagom Project Manager for Auckland Council’s SAP SuccessFactors Implementations

Lagom enables you to focus on your core business. Why Lagom? Lagom enables you to focus on your core business.

What We Do? SAP Solutions Delivery Management Innovation Hosting Application Support Project Resourcing Consulting & Commercial Request for Proposal (RFP) Business Case (Treasury Better Business Case) Strategic Advice and Assurance Programme /Project Delivery Digital Enablement Data Services Consulting Capability SAP Cloud Platform

4 $206.2b $85.1b Setting the Context – Cloud Computing and SaaS Revenue Years to Double Deployment Models $206.2b Public Cloud Services On Cloud – Private or Public Hybrid (Integrated with On-Premise applications) $85.1b SaaS Applications Gartner predicts SaaS revenues to reach $85 billion in 2019 - https://www.zdnet.com/article/gartner-predicts-saas-revenues-to-reach-85-billion-in-2019/

Security Agile Iterations New Functionality Plug N Play Pay As you Go Some Buzzwords (It’s all about SaaS) Agile Access it on the beach New Functionality Plug N Play Pay As you Go Security Scalability Analytics Easy to Integrate Lower Costs Iterations Out of the Box Machine Learning AI Dashboards Faster Time to Value API

Applied to a HRIS SaaS Solution Context Making the Case for SaaSiness (Business Case and Pre-Mobilisation) Applied to a HRIS SaaS Solution Context A Typical Framework Strategic Context and Roadmap High Performing Workforce, Cloud Adoption What is Driving the Change Wasted Time, Cumbersome Processes, Talent Access Risks – You’ve got to love them. Workforce Engagement, Talent Retention, Costs What Outcome will the change deliver? Reduced Manual Forms, Speed, Workforce Insights, Talent Engagement and Retention Your Options and your Option! SAP SuccessFactors, Workday, ELMO etc. The Numbers and the Plan Finances, Governance, Management

Applied to a SaaS Solution Delivery Framework Enabling the SaaSiness (Delivery) Applied to a SaaS Solution Start with the Team Plan and Align Execute Exit Discover, Prepare, Explore Realise Verify Deploy Run Governance PMs Business SMEs Technology Partners – SaaS Technology Enablers - Internal Data Folks Change Management Training Communication Testing Deployment Guiding Principles Scope & Requirements Define a successful outcome. Define how success is measured Plan, Plan, Plan Phases, Milestones, Deliverables Roles and Responsibilities Infrastructure & Environments Support Model Solution Validation Build / Configuration Testing Change Management Training Align Exit Criteria Enable Adoption Measure against Exit Criteria Close and Transition

The Potholes – Keeping it SaaSy People Process Technology / Data Organisation Forgotten Groups Adoption Challenges What Drives People Responding to Feedback The “U” Process Adopt not Adapt The “B” Process Keeping it Simple Architectural Fit Environments and Alignment Integration and Infrastructure Data, Data and Data Culture Engagement Priority Commitment

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