Group 2.2: eServices to Citizens Agreement on European Portal Vision required What is to be achieved especially to support EU policies and Single Market How to deliver on the vision Governing principles Broad statement of respective roles

eServices to Citizens Business Model Networking peer-to-peer relationship Co-responsibility, cooperation and collaboration Clarity in EU and Member State roles

eServices to Citizens Practical Steps Develop a vision and strategy Identify citizens information and services needs at the EU level via surveys, studies of existing demand Content and language crucial and major tasks Build on existing services – EURES Examine potential for Gateway –eBroker?

eServices to Citizens IDA – Short term Continued role in strengthening A-A exchanges Develop an agreed vision and strategy Studies and market research Identify opportunities for adding value

eServices to Citizens IDA – long term Further development of portal Dynamic Customisation Language issue