MISSION: ESC Region 20 positively impacts the learning Community through high quality, Cost effective products and services. ESC Region 20 KEY FACTORS Learning is life-long Core Beliefs CORE COMPETENCIES - Customer First Cost efficiency Staff excellence Service First MAIN PRODUCTS / SERVICES Software Professional Development Technical Assistance Shared Services / cooperatives Curriculum Direct Student Services Technology Services VISION To be the definitive choice for leadership, innovation, and the advancement of Learning. Our employees drive our success WORKFORCE MOTIVATORS Reputation Passion for what they do Family culture Total compensation package “Promotion” from a district -- prestige Collaboration maximizes results WORKFORCE 357 Employees 118 adjuncts 147 part timers 32% Bachelor 32% Masters 2% Doctorate FACILITIES, TECHNOLOGIES & EQUIPMENT 177,000 total sq. feet 9 acres 5 buildings 2 data centers Video production studio Assistive technology lab FCC license for satellite services Vehicles Testing center Video Conference hub Labs Cultivating strengths Purposeful & effective communication CUSTOMER REQUIREMENTS Above and beyond what they can do Timely Accurate Responsive Cost effective Expertise KEY CUSTOMERS 19 counties in Region 20 School districts Charter Schools Private Schools Statewide for software Leadership Teachers Support staff

ESC Region 20 KEY FACTORS MARKET SHARE PERFORMANCE IMPROVEMENT STRATEGIC ADVANTAGES STRATEGIC CHALLENGES Facilities / equipment State agency Reputation Political challenges Limited resources to stay competitive CHANGES IN COMPETITIVE ENVIRONMENT Explosion of internet products More competitors –” schools have money” Changes in funding sources Changing State initiatives (TSDS) KEY COMPETITORS Key Relationships (City, TEA, Higher Ed., etc.) Client base - relationships Pearson Skyward JR3 Independent PD contractors On-line PD providers Telecomm providers Complex organization Held to a unique standard of performance Product Development Team System of Service Centers Ability to attract/retain talent Dependent on customer’s funding Staff turnover (retirements) Ability to adapt / flexibility Geographic location Difficult to “tell” our story Spread “thin” – VERY lean Increasing # of charters Other ESCs Higher Ed TEA Hardware & Software Vendors (Dell, IBM, Apple, Oracle, etc.) State/federal agencies City of San Antonio School Districts Independent contractors Contracting agencies Covey and iPEC MARKET SHARE 70% of state for TCC products 70% of region for technology services Customers don’t view other suppliers as our competitors Expectations of TEA (unfunded) mandates PERFORMANCE IMPROVEMENT - QMS - SWOT - Program evaluations No defined systematic improvement tools thus far Mandated evaluations and improvement plan KEY SUPPLIERS PARTNERS AND COLLABORATORS