COP Process

Modules Request New/Renewal/Upgrade Order by Partner Order Processing

Request New/Renewal/Upgrade Order The Channel Partner has to login into the portal with the credentials from the email that he/she has received. Go to Order Management -> Request New Order from the Top Navigation menu. Click on the Customer Code of the Customer you wish to Request for an Order. Select Order Date, PO Date, enter Order Total value and PO Number (Alpha- Numeric). Item details: Select SBU, Sub Category, Item Category, enter Item Amount and Click on Next Button. To add more than one Oder Item Details click on the “+” icon and repeat the previous point. Sum of all the Item amounts should be equal to the Total order value. Upload PO & Feasibility and CAF Documents Click on Send For Approval Button.

Screen: Request New Order

Order Approval by COP Team(Sify) The COP member has to login into the portal. To Approve/Reject the Order: Order Management -> Process Orders. Choose the Customer you wish to process the Order Click on the Order Request ID Verify the details Select Approve/Reject and enter Reason for that Click on Submit Send the details to Order Logging Team to Log the Order in SFA.

Screen: Order Approval by COP Team(Sify)

If Order get rejected? The Channel Partner has to login into the portal. Go to Order Management -> My Order Dashboard Click on the Orders count in the Rejected column against the customer Select the rejected Order Click on the Re-Initiate button Make the correction, upload the documents and click “Send for Approval”.

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