3.03 Understand support services PP1

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3.03 Understand support services PP1

3.03 Understand support services Create a therapeutic environment to provide pt care Develop and implement –Examples Healthcare administration Quality control Compliance regulations 3.03 Understand support services

3.03 Understand support services Maintain a clean and safe environment Manage resources Maintain an aesthetic environment 3.03 Understand support services

therapeutic environment A healthcare environment is therapeutic when it: Supports clinical excellence in tx of the physical body Supports psycho-social and spiritual needs of pt, family, and staff Produces measurable positive effects on pts’ clinical outcomes staff effectiveness 3.03 Understand support services

3.03 Understand support services Agency Operations Develop and implement measures to: Provide for healthcare administration Measure and improve quality Monitor compliance 3.03 Understand support services

Healthcare Administration Develop plan to achieve agency goals and objectives Develop policies and procedures Coordinate activities between depts., outside agencies and contractors Provide new services as needed Provide a program for employee recognition 3.03 Understand support services

Measure and Improve Quality Monitor customer satisfaction Provide standardized support to depts. Determine cost effectiveness of alternative methods Assure quality management Customer Satisfaction Report 3.03 Understand support services

Customer Satisfaction Healthcare organizations collect satisfaction data for several purposes: Accreditation Quality Assurance Medical Groups 3.03 Understand support services

3.03 Understand support services Monitor Compliance Obey the rules Codes of ethics Legal, regulatory, and accreditation standards/codes Hazardous materials management Safety and building regulations 3.03 Understand support services

3.03 Understand support services Monitor Compliance Coordinate Emergency Preparedness Plans physicians departmental managers outside agencies Inspect buildings and grounds 3.03 Understand support services

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