Introduction to Management Chapter 1 Introduction to Management

The Definition of Management Management is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources. Managers get things done by coordinating and motivating other people.

1.1 What Do Managers Do? Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved.

The Four Management Functions Planning Organizing Leading Controlling.

Planning-Management function concerned with defining goals for future performance and how to attain them. Organizing-It involves assigning tasks, grouping tasks into departments and allocating resources.

Leading-It means using influence to motivate employees to achieve the organization's goals. Controlling-It is concerned with monitoring employees’ activities and making corrections as necessary.

1.2 The Process of Management Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved.

An organization is a social entity that is goal directed and deliberately structured Organizational efficiency refers to the amount of resources used to produce a desired volume of output. Organizational effectiveness –degree to which organization achieves a stated goal.

Management Skills Conceptual skills Human Skills Technical Skills

Conceptual skills – Ability to se the organization as a whole system and the relationship among its parts. Human skills-Manager’s ability to work with and through other people and to work effectively as a group member.

Technical skills-understanding and proficiency in the performance of a specific task.

1.3 Relationship of Skills to Management

Management Types Vertical Horizontal Vertical-Top managers Middle managers First-line managers Horizontal-Functional Managers and General Managers

Management Types: Vertical Top managers are responsible for the entire organization (titles such as CEO, president, executive director, vice president etc) Middle managers are responsible for business units (department head, division head, manager of quality control etc.) First-line managers are responsible for production of goods and services (supervisor, section chief, line manager, office manager etc.)

Management Types: Horizontal Functional Managers are responsible for departments that perform specific tasks Line managers (e.g., production managers) Staff managers (e.g., finance, accounting, HR) General Managers are responsible for several departments

1.5 Management Levels