How To Increase Customer Satisfaction by Solving Issues Faster Customer Service Management Suite

Directions Insert slides into existing decks or use stand alone Example Introducing ServiceNow Value: https://community.servicenow.com/docs/DOC-4601 Or other PPT you’ve created to show value of project PDF version for flyers or posters: http://www.servicenow.com/content/dam/servicenow/documents/diagrams/how- to-improve-customer-service.pdf

How to Increase Customer Satisfaction by Solving Issues Faster 3 REDUCE CASE VOLUME WITH SELF-SERVICE MONITOR FOR ISSUES AND CREATE CASES AUTOMATICALLY 2 1 4 MAKE IT EASY FOR CUSTOMERS TO ENGAGE ASSIGN TASKS ACROSS THE ENTERPRISE 5 PREVENT FUTURE CALLS

How to Increase Customer Satisfaction by Solving Issues Faster 1 Provide effortless customer service across any channel at any time. 1 MAKE IT EASY FOR CUSTOMERS TO ENGAGE

How to Increase Customer Satisfaction by Solving Issues Faster 2 Encourage customers to help themselves with a self-service catalog, knowledge base, social Q&A, and portal. REDUCE CASE VOLUME WITH SELF-SERVICE 2 1 MAKE IT EASY FOR CUSTOMERS TO ENGAGE

How to Increase Customer Satisfaction by Solving Issues Faster 3 Proactively monitor customers’ products and services and take action on potential issues and outages. 3 REDUCE CASE VOLUME WITH SELF-SERVICE MONITOR FOR ISSUES AND CREATE CASES AUTOMATICALLY 2 1 MAKE IT EASY FOR CUSTOMERS TO ENGAGE

How to Increase Customer Satisfaction by Solving Issues Faster 4 Connect customer service with engineering, field service, finance, and other teams to drive accountability for resolution. 3 REDUCE CASE VOLUME WITH SELF-SERVICE MONITOR FOR ISSUES AND CREATE CASES AUTOMATICALLY 2 < PREV | NEXT > 1 4 MAKE IT EASY FOR CUSTOMERS TO ENGAGE ASSIGN TASKS ACROSS THE ENTERPRISE

How to Increase Customer Satisfaction by Solving Issues Faster 5 Fix underlying issues to eliminate calls, drive knowledge base content changes, preemptively notify customers, and act on trends revealed in Performance Analytics. 3 REDUCE CASE VOLUME WITH SELF-SERVICE MONITOR FOR ISSUES AND CREATE CASES AUTOMATICALLY 2 < PREV 1 4 MAKE IT EASY FOR CUSTOMERS TO ENGAGE ASSIGN TASKS ACROSS THE ENTERPRISE 5 PREVENT FUTURE CALLS