ADMINISTRATIVE COMMUNICATIONS DR. LEONARD ELOVITZ KEAN UNIVERSITY

Introduction THE ADMINISTRATOR IS FIRST AND FOREMOST A COMMUNICATOR WHOSE JOB IT IS TO ASSIMILATE, INTERPRET, AND CLARIFY THE SIGNIFICANCE OF AN ENDLESS FLOW OF INFORMATION

Introduction EFFECTIVE COMMUNICATION IS NOT LIMITED TO PRESENTATIONS. IT ENCOMPASSES THE WAY YOU CONDUCT YOURSELVES IN ONE-ON-ONE SITUATIONS. HOW YOU ACTIVELY AND KNOWINGLY USE YOUR ABILITY TO IMPROVE ALL OF YOUR COMMUNICATION SKILLS.

Introduction THE ABILITY TO SELL YOURSELVES AND YOUR IDEAS IS PARAMOUNT TO YOUR PERSONAL SUCCESS AND TO THE SUCCESS OF YOUR SCHOOL. THIS PRESENTATION WILL PROVIDE YOU WITH SOME INFORMATION TO HELP YOU MORE SUCCESSFULLY HANDLE ANY KIND OF COMMUNICATION SITUATION.

Topics of Discussion PHYSICAL SKILLS EYE/BRAIN CONTROL ENERGY RELEASE ORGANIZATION VISUAL AIDS VISUAL OPTIONS PREPARATION Q & A DIALOGUE

PHYSICAL SKILLS THE FOUNDATION THEY MUST BE LEARNED AND PRACTICED CONTINUALLY THEY PROJECT CONFIDENCE CONVICTION ENTHUSIASM NATURALNESS

EYE/BRAIN CONTROL -DO HOLD EYE CONTACT UNTIL YOU FINISH A THOUGHT LOCK IN ON A PERSON VISUALLY BEFORE YOU SPEAK PRACTICE

EYE/BRAIN CONTROL -DON’T MOVE EYES AROUND THE ROOM GIVE IN TO THE “PAIN OF PAUSE” FEEL THAT EYE/BRAIN CONTROL WILL BECOME AUTOMATIC

ENERGY RELEASE-DO COMMUNICATE ON A HIGH ENERGY LEVEL BE PHYSICAL BE EXCITING BE NATURAL

ENERGY RELEASE-DON’T LOOK LIKE YOUR IN A PHONE BOOTH BE TENTATIVE WALK OFF ENERGY PLAN GESTURES

ORGANIZATION TO ARRANGE INTO COHERENT UNITY

ORGANIZATION - BENEFITS DEFINES PURPOSE DISCIPLINES THOUGHT PROCESS ELIMINATES EXTRANEOUS INFORMATION SHORTENS PREPARATION & PRESENTATION TIME INCREASES SPEAKER’S UNDERSTANDING INCREASES LISTENER’S ATTENTION & UNDERSTANDING

VISUAL AIDS - OPTIONS WORDS SYMBOLS CHARTS & GRAPHS CLIP ART PICTURES

VISUAL AIDS - PREPARATION VISIBILITY SIMPLE CONCEPT & DESIGN

PRESENTATION SKILLS - DO PLACEMENT WHAT IT IS - WHAT IT MEANS TOUCH, TURN AND TALK ROOM LIGHTING BE PHYSICAL

PRESENTATION SKILLS - DON’T PACE IN FRONT OF VISUAL TALK TO VISUAL ALLOW AUDIENCE TO JUST READ TURN OFF ALL OF THE LIGHTS

Q & A DIALOGUE - DO KEEP YOUR VIEWPOINT KEEP YOUR ANSWERS SHORT REPHRASE AND ENRICH MOVE AROUND TURN ACCUSATORY STATEMENTS INTO QUESTIONS THINK DEPERSONALIZE & DEFUSE

Q & A DIALOGUE - DON’T GO ONE-ON-ONE ASK FOR RESTATEMENT APPROVAL ASK FOR ANSWER APPROVAL END WITH VISUAL CONTACT WITH THE QUESTIONER BLUFF LOOSE IT

REMEMBER 85% OF ALL INFORMATION STORED IN THE BRAIN HAS BEEN RECEIVED VISUALLY

Next Step UTILIZE THIS INFORMATION TO PREPARE YOUR OWN PRESENTATION