Mobile Reference Guide Company Name Employee Quick Reference for ServiceNow Approvals on Mobile Method 1 – Approval from the Springboard Approval Request Received Click Approve You’ve approved without leaving the Springboard! Click Options Method 2 – Approve from the App Record Approval Request Received Click Options Click Open This will open the ServiceNow app Click on the appropriate record Add Comments if Necessary. Approval complete Change the State from Requested to Approved

Mobile Reference Guide Company Name Employee Quick Reference for ServiceNow Approvals on Mobile Method 3 – Expand the Approval Request Click Approve You’ve approved without opening the app! Approval Request Received Expand the Request by Dragging It Down Method 4 – My Approvals Open the App Click My Approvals Approval Request Received You’ve approved directly from the list Click Approve Swipe Left on the Requested Approval List

Mobile Reference Guide Company Name Employee Quick Reference for Updating the Assigned To Field on Mobile Access the Appropriate Record Assignment Received Open the App Open the Record Find the Record Update the Assigned To Field Provide Comments, if Necessary Select the User

Mobile Reference Guide Company Name Employee Quick Reference for Using Connect on Mobile Message Received Click the Push Notification Connect! This opens the conversation in the app Click the Message Field, and Type Like a Text Message

Mobile Reference Guide Company Name Employee Quick Reference for Submitting ServiceNow Requests on Mobile Open the Service Catalog Open the Mobile App Click Service Catalog Choose Item Category Checkout Add Required Options Click Add to Cart Click Checkout Click OK Choose Item Check Order Status Click My Requests from Home Page This takes you to a full list of your orders