Psychological Effects of Real-Time Travel Information on Traveler Route Choice Decision-Making Process Dongyoon Song, Srinivas Peeta, Yu-Ting Hsu Paper.

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Psychological Effects of Real-Time Travel Information on Traveler Route Choice Decision-Making Process Dongyoon Song, Srinivas Peeta, Yu-Ting Hsu Paper # 17-01162, Session 459, MON 3:45pm Motivation Role of human factors in information perception Role of perceived information in route choice decision-making Psychological effects Cognitive burden Amount of mental effort required to process information-related cues Cognitive decisiveness Level of awareness in comprehending the travel situation and level of uncertainty reduction in making decisions Emotional relief Level of mental relief due to the anticipation of future outcomes

Psychological Effects of Real-Time Travel Information on Traveler Route Choice Decision-Making Process Dongyoon Song, Srinivas Peeta, Yu-Ting Hsu Paper # 17-01162, Session 459, MON 3:45pm Key findings Stress from information overload or information-induced confusion can weaken the influence of information on travelers. Reduced uncertainty leads to higher willingness to take risk of route switch. Favorable information increases the route propensity to change the route.