Change in Public Service:

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Presentation transcript:

Change in Public Service: The partnership is now an imperative. Information sharing is mandated. This results in the emergence of infrastructure. Prof. Mike Martin Centre for Social and Business Informatics University of Newcastle upon Tyne, England

The Local Authority experience: Department A Local Authority

Demands on systems, resources and practice The Local Authority experience: Department A New guidance & targets Demands on systems, resources and practice Local Authority Department B Department D Sub-Regions, Regions Department C

Change in Public Service: It is not a simple project. It involves sense-making at the political, corporate, practitioner and client levels. It involves reshaping technologies and products.

The Hub Portal Switch Index Single Authority New channels and media Finding & accessing Portal Single Authority Front office Back office Switch Marshalling & dispatching The Hub Recognising & naming Index Applications Middleware Database Hardware

The Hub Portal Switch Index Partnership New channels and media Publication & collaboration space. Agency systems with local records. Finding & accessing The Hub Marshalling & dispatching Switch Recognising & naming Index

The Hub Portal Switch Index Smart cards? New channels and media Acceptance Networks Smart cards? New channels and media Portal Finding & accessing The Hub Marshalling & dispatching Identity Tokens Publication & collaboration space. Switch Recognising & naming Brand Applications Index Mobile Data Agency systems with local records.

Identity and consent across boundaries of established trust Joining up at the regional and national levels Federation services Choice, mobility and ubiquity. Workflow crossing local partnership boundaries Identity and consent across boundaries of established trust

Hubs, spokes

and axles: Hubs, spokes Building networks of hierarchies and hierarchies of networks...

and axles: Hubs, spokes Building networks of hierarchies and hierarchies of networks... …both real and virtual. Structures like this are not designed in a top down way.

Local Authority Hub NHS CJS Gateway Central Government National GRID for Learning, SuperJANET CJS Voluntary & Community Organisations Business/ Individual Public Access Central Government NHS Gateway Trusted Shared Services. Identity, Consent, GIS Support… Children and Young People Economic Regeneration Sustainable Communities Crime Reduction Adult Care and Support Emergency Relief Life Long Learning Supporting SMEs Existing and new Local Authority applications New shared applications Local Authority Hub

Partnership Network Architecture National GRID for Learning, SuperJANET Gateway Trusted Shared Services. Identity, Consent, GIS Support… NHS Children and Young People Economic Regeneration Sustainable Communities Crime Reduction Adult Care and Support Emergency Relief Life Long Learning Supporting SMEs Business/ Individual Public Access Partnership Hubs CJS Voluntary & Community Organisations Central Government Existing and new Local Authority applications New shared applications Local Authority Hub

We are no longer “e-enabling” services and deploying partnership hubs… Trusted Shared Services. Identity, Consent, GIS Support… Children and Young People Economic Regeneration Sustainable Communities Crime Reduction Adult Care and Support Emergency Relief Life Long Learning Supporting SMEs Existing and new Local Authority applications New shared applications Local Authority Hub National GRID for Learning, SuperJANET CJS Voluntary & Community Organisations Business/ Individual Public Access Central Government NHS Gateway Partnership Hubs …we are creating public service infrastructure.