Paisley’s portal production process Tony Shaw, Anne Strachan Network and Information Systems Management University of Paisley

History/plan emphasis on intranet 1996 1998 2000 2001 2002 (sept) emphasis on intranet Staff Intranet Co-ordinator post created Portal strategy document published (continued to be revised/published) Portal purchased/prototyped produced VC directly involved/briefed period of deployment and limited development replaces existing intranet site

Staff intranet

Preparatory activities Tracking commercial sector products, prices and projects Anticipating some possible problems hype surrounding VLE/MLE faculty developments significant organisational changes taking place

Lessons from elsewhere focus on business benefits importance of executive sponsorship invest in planning invest in education/awareness focus on process not technology take care with integration and expectations

The portal strategy separate services for staff and students common technology for above remote access as part of model gateway concept not ambitious integration sub projects to drive initial content and ownership

Some tactics employed involvement of VC confirms strategic nature of project, gets into plans content contributor clarity continued partner with others e.g. faculty web site connector broaden ‘ownership’ e.g. manager channel restrict involvement

objectives portal as framework for information architecture emphasis as strategic project for the institution provide flexible approach able to accommodate other developments

some technical issues ensuring a consistent technical framework anticipating integration requirements design relates to organisational structure incorporating information strategy and planning issues

some people issues anticipating risks/reasons for failure establishing appropriate management and project structures complexity of overall project how to raise awareness in context of business

practical aims emphasis on business benefits from outset making appropriate and cost effective use of what exists/will exist caution and pragmatism on integration

practical steps ensuring ‘group’ membership reflects business requirements early communication of portal strategy rapid production of prototype to aid process reference to other sources/experience careful initial involvement at various levels VC involvement

initial focus you as a member of the University community (Corporate Comms) you as an employee of the University (HR) access to key information services/resources you as a member of a faculty/dept/etc

Portal

initial components and channels basics - sign-on, email, University calendar, phone directory, bookmarks University news and information employee news and information information resources faculty/local management communication user defined bookmarks research funding news

gateway to resources

faculty site integration

“ownership” for managers