Claire Charlton – Housing 21 Sheila Watson – North Tyneside Council Commissioning Excellence in Extra Care Housing – A partnership Approach Claire Charlton – Housing 21 Sheila Watson – North Tyneside Council

Our journey 3 years 6 years Schemes opened Where next? Inception Planning Political Approval Funding Procuring a partner Design and consultation Scheme build Schemes opened 3 years 6 years Where next? 14 months

What we were aiming for? Ability for customers to remain in own home Reduction in institutionalised care Improving quality of life Improving health and wellbeing

Our approach to achieving it? Taking a person-centred approach to support planning Focusing on reablement and assistance for people to use their own skills and abilities Empowering people to make their own decisions Supporting access to activities and services of choice Maximising quality of life and independence providing the information, support and risk assessment to help them be confident in their decisions

How does it all fit together? The key is partnerships – working as one service to deliver joined up approaches Established protocols Working with other partners e.g. health Sharing our knowledge and learning from others Resolving conflicts quickly and locally

Key things we learnt – the good and the bad During the development phase: Engaging with the local community – gaining a sense of identity Customer involvement in development Working with partners e.g. health – exploiting opportunities Tenancy mix

Key things we learnt – the good and the bad The bungalows The Resource Centres Post implementation Managing the tenancy mix Managing customer expectations Introducing change

Future Challenges Making the business case stack up Funding models Charging models Demonstrating the cost effectiveness How do we measure prevention? Managing customer expectations Individual Service Funds Working together to find other ways to constantly improve