Barriers to Communication

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Presentation transcript:

What happens to a relationship / situation when we make the decision to not talk about it?

Barriers to Communication The worst assumption a sender of a message can make is that the message will be received as intended. So many things can go wrong during the communications process that we should always assume that something will go wrong and take steps to prevent that occurrence.

“I” MESSAGES or “I” STATEMENTS Communicating in a way that takes ownership of and responsibility for your own thoughts and feelings without blaming or putting others down “I” statements enable speakers to be assertive without making accusations, which can often make listeners feel defensive “I feel _____________when you ___________________” instead of demanding, “Why did or did not do something?”

Learn to Listen Listening is not the same as hearing Learn to listen not only to the words being spoken but how they are being spoken and the non-verbal messages sent with them. Use the techniques of Active Listening to confirm what the other person has said and avoid any confusion. Try not to think about what to say next whilst listening; instead clear your mind and focus on the message being received.

really paying attention to what someone is saying and feeling. Listening Skills A person only retains about 30% of what is heard in a 10 minute presentation Active Listening- really paying attention to what someone is saying and feeling. Listening without interrupting or making judgments.

Techniques of Active Listening Reflective Listening- rephrasing or summarizing Clarifying- ask the person how they feel about the situation. Asking Questions Encouraging- give signals that you are interested Empathizing- actually feeling the other person’s feelings as you listen.

Active Listening Activity Topics My views on affirmative action The roles of unions today Money as a motivator The problem with public schools today The problem with most people is Women in the work force My definition of a successful life Gay rights Abortion Donald Trump / Hillary Clinton Deadbeat Dads Religion