HERO UNIT Training Module Standard Operating Procedures

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HERO UNIT Training Module

HERO UNIT Training Module

MODULE 2: TSMO Strategies

Presentation transcript:

HERO UNIT Training Module Standard Operating Procedures 4/7/2019

Introduction Review HERO SOP’s Learn the importance of having SOP’s Learn what is required and expected of you as a HERO Operator Learn how to properly execute your duties 4/7/2019

Categories of SOP’s Introduction to HERO Unit SOP’s Administrative General Operations Employee Safety Equipment Operations & Maintenance 4/7/2019

Overview Thorough knowledge of these SOP’s by HERO personnel is essential for team work, morale and the maintenance of uniform responses resulting in the highest level of service to the traveling public. 4/7/2019

Introduction SOP’s are developed to provide a singular standard written source of departmental Standard Operating Procedures which promote the effective and efficient operation of the HERO Unit. These SOP’s will be utilized by the HERO Unit personnel as the official reference AND guide for the daily operation of the Unit. 4/7/2019

Administrative Leave Policy Tips and Gratuities Shift Operations, Meals and Breaks Work Shift and Patrol Route Rotation Uniforms and Personal Appearance Selection Process for Special Events Participation at Funeral Services 4/7/2019

General Operations Duties of a HERO Operator Use of Public Address/Siren Systems Cellular Telephone Usage Transporting Motorist/Pedestrian Leaving and Entering travel lanes Debris removal from travel lanes Tagging Abandoned Vehicles 4/7/2019

General Operations cont. Vehicle Towing & Recovery Motorist – Aid Protocol Flashing Warning Lights & Arrow board Protocol for Responding to Incidents Relocating Disabled/Abandoned Vehicles Communication with the TMC Traffic Control Protocol 4/7/2019

Employee Safety Employee Personal Safety Commercial Drivers License Incident Protocol-Medical Assistance Protocol for Blood Borne Pathogens Incident Protocol-Hazardous Materials 4/7/2019

Equipment Operations & Maintenance Tool & Equipment Policies Vehicle Maintenance Air Compressor Operations & Maintenance Transfer Fuel Tank Operations & Maintenance 4/7/2019

Summary Standard Operating Procedures will serve as benchmarks for performance reviews, training aids, and as a starting point when improvements are needed. It is the responsibility of all HERO personnel to thoroughly familiarize themselves with, and conform to, the Standard Operating Procedures of this Unit. 4/7/2019

THE END Any Questions or Discussion? You will now be asked to Sign and Date your HERO SOP Review & Acknowledgement Form. 4/7/2019