Understanding the Problem What is the problem? CAUSE 1 CAUSE 2 CAUSE 3 1 Identify Key Pain Points for Residents Discuss among your table the specific problem you are working to understand. 5 minutes Identify Three Potential Causes of the Problem As a team, list three potential causes of that problem. 2 3 Ask, Why? As a group, discuss each cause identify. Ask “why is this the case?” and add the answer below. Continue the process and ask “why?” three times for each cause area. 5 minutes Step Back Identify problems that your city can realistically address in the next 1-3 years. Examine the responses and eliminate any answers that are too broad or too big. Eliminate any answers that are too narrow. WHY WHY WHY 4 WHY WHY WHY WHY WHY WHY

Contributing Factors Create a few statements that describe the contributing factors of the problem. Take the statements created and create open-ended brainstorming questions. How might we…? What contributes to the problem? How might we… 5 Contributing Factors Create a few statements that describe the contributing factors of the problem. 5 minutes 6 Create Brainstorming Questions Take the statements created and create open-ended brainstorming questions. How might we…? 5 minutes Brainstorm Solutions 7