Communication Interpersonal Communication – the mechanism to establish, maintain, improve human contact CFL 10-1-1

Meaning Influenced by: Perception Values Roles Culture/subculture Experiences Communication CFL 10-1-2

Perception Based on one’s experience of Sensing Interpreting Comprehending CFL 10-1-3

Values Differ from: Culture to culture Group to group Individual to individual CFL 10-1-4

Concepts of Understanding Denotative meaning Connotative meaning Private meaning Shared meaning CFL 10-1-5

Nonverbal Communication Mechanism to communicate using: Gestures Body movement Facial expressions Posture Space CFL 10-2-1

Nonverbal Communication - continued Facial expressions Body movement Hand gestures Pitch Rate Volume CFL 10-2-2

Nonverbal Communication - continued Use of space Use of touch Use of cultural artifacts CFL 10-2-4

Nonverbal Communication - continued Used to: Repeat Contradict Add or modify Accent or emphasize Regulate Substitute CFL 10-2-5

Symbolic Interactionist Model Transactional process Five phases: Input Covert rehearsal Message generation Environmental event Goal response CFL 10-3-1

Neurobiology Information flows from cell to cell. Electrical chemical charges CFL 10-3-2

Therapeutic Communication Theory Occurs in different settings Influenced by perception Meaning is exchanged. Feedback is essential. CFL 10-3-3

Behavioral Effects & Human Communication Communication = Interaction Occurs on two levels Interchanges are symmetric or complementary. Communication can be disturbed. CFL 10-3-4

Communication Disturbances Disqualifications Disconfirming Runaways CFL 10-3-5

Neurolinguistic Programming Sensory modalities: Auditory Visual Kinesthetic CFL 10-3-6

Therapeutic Relationships Purpose to initiate, build, & maintain trusting relationships CFL 10-4-1

Facilitating Intimacy Requires: Empathy Respect Genuineness Immediacy Warmth CFL 10-4-2

Therapeutic Empathizing Four phases: Identification Incorporation Reverberation Detachment CFL 10-5-1

Mindful Listening Paying attention Remaining nonjudgmental Comprehending the message CFL 10-5-2 20

Blocks to Mindful Listening Rehearsing Centering on “self” Assuming Judging client Identifying with client Getting off track Filtering CFL 10-5-3

Skills Using silence Reflecting Imparting information Clarifying Paraphrasing Checking perceptions Questioning CFL 10-6-1

Skills - continued Structuring Pinpointing Linking Giving feedback Confronting Summarizing Processing CFL 10-6-1

Therapeutic Communication: Common Mistakes Giving advice Minimizing feelings Deflecting Interrogating Sparring CFL 10-6-2

Cultural Sensitivity Select your words carefully. Speak clearly and directly. Use gestures cautiously. Listen and observe the client. Use open-ended questions. Use qualified interpreter. CFL 10-6-3