Planned Review - Winter 08-09

Planned review What is it ? Who provides it? To whom? Where is it provided?

All 999 patients are taken to A & E True?

All 999 patients are taken to A & E False

March 2009 Total 999 calls – 42,681 Total stop at EMDC- 13,665 Total treat at scene- 4,760 Total not taken to A & E 18,425 Around 43%

Safety netting See and Treat 999 that could be looked after at home

Process Phone HUB Leave information Doctor will call back in an hour max 2hours

SBAR Situation Background Assessment Recommendation

Result SAS referrals to LUCS 1 Dec 07 – 31 May 08: 321

Lessons learned Clinician to clinician discussion essential 1– 2 hrs too long Changing practice takes longer than anticipated

Relaunch Watch this space…….